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about us

Behind the scenes of great support

Meet our awesome global team of EverHelpers. Together, we strive to create a sustainable environment where all team members can contribute their best, feel that their voices are heard, and truly take care of work-life balance.

Do EverHelpers like working here?

Great question. Here’s what the numbers have to say…

>90%

Employee Retention Rate

<3%

employee volunteer turnover

>2 years

Average Employee Tenure

39%

employee referrals

86%

intertal promotion rate

500+

support agents from across the world

2021: Founded

5 EMployees

We started with a small (but cozy) team of 5 to create a service that will transform support outsourcing.

2022: First wins

35 employees

By the end of 2022, we had grown to a team of 35 employees and secured our first big clients.

2023: Growth

150 Employees

As the team scaled, we diversified service and tapped into new industries, including SaaS and ecommerce.

2023: Scaling

370 Employees

We more than doubled our team and reached the milestone of 100 launched projects.

2024: Way ahead

500+ Employees

Our journey doesn’t end here. We’re aiming for new heights as we continue to innovate.

2022: First wins

35 employees

By the end of 2022, we had grown to a team of 35 employees and secured our first big clients.

2023: Scaling

370 Employees

We more than doubled our team and reached the milestone of 100 launched projects.

Our vision

We're passionate about building strong relationships between businesses and their customers. Three things drive us: great customer service delivery, happy customers, and genuine human connections. These are key to our success and create long-term value for our customers.

Our mission

Our BIG GOAL is to change the way companies think about outsourced customer service - it's not about settling for less. We're our customers' go-to business partner, helping them build strong relationships with their own clients. We give them the support they need to succeed and then some, making sure they get more than they bargained for.

Connected by shared values

To stay ahead in today's competitive market, we focus on value innovation and adopt this fresh approach for our company's success. Step by step.

By constantly rethinking our strategies, we finally set ourselves apart. And it's not about being the first at everything. What we aim for is being the innovators at what truly matters, consistently delivering impact and value that resonates with our customers and partners.

Our priority is always the customer, and that's why we call our cooperation the partnership. We take the time to get to know our clients and their needs, then deliver custom solutions that build lasting relationships.

Every decision is made with the customer in mind. This focus on our clients' success is what helps us and them grow and thrive. It's what makes us different from the rest.

Growth is a journey that's always in progress. To stay ahead, our EverHelpers keep learning and developing their skills. We're open to feedback and aren't afraid of asking for help. Continually seeking guidance from mentors and new learning opportunities is key to staying exceptional.

This focus on continuous learning keeps us ahead of the curve in our industry and helps us provide top-notch services. By staying educated, our team can think outside the box and come up with innovative solutions for our clients.

Collaboration is key to how we get things done. From day one, we make it clear that lending a hand is a top priority - even when it's not directly related to your own projects.

We've got your back, and you can count on your colleagues for help and guidance. We actually expect you to ask for it. Tough challenges become a team effort, and that's when we all shine.

We honor the diverse backgrounds and perspectives of our team and clients. We believe that respecting individuality and embracing diversity leads to better outcomes and fosters creativity.

By creating an inclusive environment where everyone’s voice is heard, we encourage innovation and collaboration. And this is the key to building a stronger, more connected team.

Honesty is fundamental to everything we do. We believe in transparency and fairness, ensuring that all team members and clients are treated with respect and equality. This approach builds trust and strong, lasting relationships.

Our commitment to fairness ensures that we deliver on our promises and meet expectations. When fairness is at the center of our work, success naturally follows, both for our team and our clients.

Excellence

To stay ahead in today's competitive market, we focus on value innovation and adopt this fresh approach for our company's success. Step by step.

By constantly rethinking our strategies, we finally set ourselves apart. And it's not about being the first at everything. What we aim for is being the innovators at what truly matters, consistently delivering impact and value that resonates with our customers and partners.

Customer-centricity

Our priority is always the customer, and that's why we call our cooperation the partnership. We take the time to get to know our clients and their needs, then deliver custom solutions that build lasting relationships.

Every decision is made with the customer in mind.This focus on our clients' success is what helps us and them grow and thrive. It's what makes us different from the rest.

Continuous learning

Growth is a journey that's always in progress. To stay ahead, our EverHelpers keep learning and developing their skills. We're open to feedback and don't afraid to ask for help. Continually seeking guidance from mentors and new learning opportunities is key to staying exceptional.

This focus on continuous learning keeps us ahead of the curve in our industry and helps us provide top-notch services. By staying educated, our team can think outside the box and come up with innovative solutions for our clients.

Collaboration

Collaboration is key to how we get things done. From day one, we make it clear that lending a hand is a top priority - even when it's not directly related to your own projects. We've got your back, and you can count on your colleagues for help and guidance. We actually expect you to ask for it. Tough challenges become a team effort, and that's when we all shine.

Respect and diversity

We honor the diverse backgrounds and perspectives of our team and clients. We believe that respecting individuality and embracing diversity leads to better outcomes and fosters creativity.

By creating an inclusive environment where everyone’s voice is heard, we encourage innovation and collaboration. And this is the key to building a stronger, more connected team.

Fairness

Honesty is fundamental to everything we do. We believe in transparency and fairness, ensuring that all team members and clients are treated with respect and equality. This approach builds trust and strong, lasting relationships.

Our commitment to fairness ensures that we deliver on our promises and meet expectations. When fairness is at the center of our work, success naturally follows, both for our team and our clients.

Our Team's Achievements

We’ve been awarded for our top customer support outsourcing services.

Meet the team

Khrystyna

Quality Control Agent

Yuliia

Quality Control Agent

Sviatoslav

Customer Support Representative

Anastasiia

Customer Support Representative

Nazar

Customer Support Representative

Dariia

Customer Support Team Lead

Yuliia

Customer Support Team Lead

Kostiantyn

Customer Support Representative

Hlib

Customer Support Delivery Manager

Yana

Customer Support Team Lead

Daryna

Customer Support Delivery Manager

Valentyna

Head of Support and Customer Care

Andrii

Chief Commercial Officer

Natalia

Chief Operating Officer

Oleksandr

Customer Support Delivery Manager

Valeria

Talent Acquisition Specialist

Join us, wherever you are

We bet you'll fit right in. Pick a job that's a good fit and apply today.
Can't wait to meet you onboard and work together to achieve shared goals.
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