Your trusted growth partner
Support that brings players back in-game
With a 96% customer satisfaction rate, we ensure your customers love talking to customer support just as much as the game.
Your ROI growth, measured
When every customer feels understood, the numbers speak for themselves. So does your revenue.
Reduction in player churn
Boost in game reviews and ratings
decrease in cancellation rate
Customer support that results in higher retention
Our solution:
We don’t just resolve issues; we create lasting relationships. Start handling concerns with empathy and expertise, with our entertainment customer service agents ensuring gamers feel understood, valued, and heard.
Trained in the specific mechanics of your product, we deliver seamless support that reduces churn, minimizes cancellations, and fosters loyalty. With our trained entertainment customer service team and proven retention practices, you’ll see fewer refunds and more satisfied, repeat customers.
Our solution:
As your business grows, our global network of customer service in the gaming industry is ready to grow with you. Work with a team equipped to assist your customers anywhere in the world, providing 24/7 support in over 30 languages.
Whether expanding into new markets or scaling operations, our multilingual entertainment customer service outsourcing agents ensure your clients receive consistent, top-quality service across every time zone, helping you build a truly global brand.
Our solution:
We believe in data-driven success. Receive a team with expert QC specialists and success managers who continuously track and analyze critical metrics for customer service in gaming industry, including first-response times, resolution rates, and customer feedback. This will allow you to identify trends and implement improvements in real time, ensuring your customers always receive fast, efficient, and practical support.
With proactive entertainment customer service outsourcing and thorough monitoring, we don’t just respond to problems; we anticipate and prevent them.
Our solution:
We understand that every customer has their preferences, so we meet them on the channels they use most—whether it’s live chat, phone, email, or social media. With our omnichannel approach, ensure that your customers can easily reach out and get the help they need most conveniently.
By outsourcing entertainment customer service, you can provide personalized, tailored support and deliver a seamless experience that increases engagement and keeps your customers coming back.
Our solution:
Every customer interaction is a chance to build trust and a community of advocates. Work with our entertainment customer service team to reinforce your brand’s positive image, turning satisfied customers into loyal ambassadors.
We ensure your positive brand image by handling all issues with care and providing high-quality customer service in the gaming industry, so nothing stops your players from enjoying the game.
Our solution:
Your business is unique, and so are your support needs. Create customized customer service solutions explicitly tailored to your entertainment requirements. Whether it’s a pricing structure that fits your budget or a support model designed for your operational goals, we work closely with you to develop a partnership that delivers actual results.
With EverHelp, you’ll get to outsource entertainment customer service and receive support designed around your business—not the other way around.
Our solution:
We don’t just resolve issues; we create lasting relationships. Start handling concerns with empathy and expertise, with our entertainment customer service agents ensuring gamers feel understood, valued, and heard.
Trained in the specific mechanics of your product, we deliver seamless support that reduces churn, minimizes cancellations, and fosters loyalty. With our trained entertainment customer service team and proven retention practices, you’ll see fewer refunds and more satisfied, repeat customers.
Our solution:
As your business grows, our global network of customer service in the gaming industry is ready to grow with you. Work with a team equipped to assist your customers anywhere in the world, providing 24/7 support in over 30 languages.
Whether expanding into new markets or scaling operations, our multilingual entertainment customer service outsourcing agents ensure your clients receive consistent, top-quality service across every time zone, helping you build a truly global brand.
Our solution:
We believe in data-driven success. Receive a team with expert QC specialists and success managers who continuously track and analyze critical metrics for customer service in gaming industry, including first-response times, resolution rates, and customer feedback. This will allow you to identify trends and implement improvements in real time, ensuring your customers always receive fast, efficient, and practical support.
With proactive entertainment customer service outsourcing and thorough monitoring, we don’t just respond to problems; we anticipate and prevent them.
Our solution:
We understand that every customer has their preferences, so we meet them on the channels they use most—whether it’s live chat, phone, email, or social media. With our omnichannel approach, ensure that your customers can easily reach out and get the help they need most conveniently.
By outsourcing entertainment customer service, you can provide personalized, tailored support and deliver a seamless experience that increases engagement and keeps your customers coming back.
Our solution:
Every customer interaction is a chance to build trust and a community of advocates. Work with our entertainment customer service team to reinforce your brand’s positive image, turning satisfied customers into loyal ambassadors.
We ensure your positive brand image by handling all issues with care and providing high-quality customer service in the gaming industry, so nothing stops your players from enjoying the game.
Our solution:
Your business is unique, and so are your support needs. Create customized customer service solutions explicitly tailored to your entertainment requirements. Whether it’s a pricing structure that fits your budget or a support model designed for your operational goals, we work closely with you to develop a partnership that delivers actual results.
With EverHelp, you’ll get to outsource entertainment customer service and receive support designed around your business—not the other way around.
How clients awesomize with EverHelp
Headway
Headway is the world's most downloaded book summary app. It offers summarized nonfiction bestsellers in audio and text, as well as daily insights and gamified challenges.
Audio & Video Transcription Platform
The client is an online transcription tool that allows users to turn any audio and video materials into structured text documents.
Title
Title is a startup application project that focuses on providing styling services for individuals worldwide.
StreetCrowd
StreetCrowd is a startup app that connects users with shared mobility providers, allowing them to earn money by relocating cars, charging electric vehicles, and completing other service tasks.
Sleep Tracking App
This app offers the perfect sleep solution for those who want to fall asleep quickly and wake up recharged and energized.
Mobile & Web Marketplace App
Our client is a newly developed mobile & web marketplace app for locals. It is designed to make shopping for various products, from books to home items, available wherever and whenever you are.
Online Streaming Service
Our client is a leading streaming service offering a vast library of movies, TV shows, and original content to users worldwide.
Language Learning App
Our client is an app that helps millions of learners enrich their vocabulary anywhere, anytime.
Digital Banking App
Our client is a fast-growing UK digital banking app. They provide users with secure and convenient financial solutions, including real-time transactions, budget tracking, and loans.
Leisure Travel Agency
Our client is a leading leisure travel agency that provides clients with curated vacation packages, last-minute getaways, and personalized travel planning services.
Online Trading Service
Our client is a reputable online trading platform that offers access to various financial markets, including stocks, forex, cryptocurrencies, and commodities.
Supply Chain Management Firm
Our client specializes in providing comprehensive supply chain and freight management solutions.
Brava Fabrics
Located in Barcelona, Brava Fabrics creates sustainable and fashionable clothing.
Tailored Printing Company
Our client is a leader in the mass customization of a wide variety of products, from clothing to home decor.
Relatio
Relatio is a website dedicated to teaching users how to build harmonious and meaningful relationships.
Skyfluence
Skyfluence is a platform that offers monthly challenges designed to help users achieve a wealthier or healthier lifestyle.
Mili
Mili is a video chat app that makes meeting new people and finding your community online easier.
Liven
Liven is an app designed to help users manage stress, anxiety, and procrastination through personalized assessments.
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Wisey
Wisey is an online platform that helps people who are struggling with procrastination.
PlantIn
Plantin - is a plant identifier app with a database of more than 17,000 species.
PDF Master
PDF Master is an innovative tool designed to simplify PDF editing and conversion.
Keiki
Keiki is the ultimate edutainment tool for toddlers and preschoolers.
Lumi
Lumi is an innovative online platform that brings personalized styling services to users worldwide.
Executing experience beyond expectations
Offer
Sourcing
Integration
Training
Launch
Growth
Support with a personal touch
All your support needs, covered
At EverHelp, we help you with entertainment-tailored customer service outsourcing solutions that match your exact needs.
Support operations
Opt for a dedicated or 24/7 shared team to outsource entertainment customer service and cover all your support needs. Choose what works best for you at the moment and change it later.
Startup support
Grow with an A+ startup support with a product-centric approach. Our help with refund and chargeback practices ensures effective customer service in gaming industry and sustainable business growth.
Technical support
Our top agents work for you, resolving even the most challenging customer service tickets in Entertainment 24/7. Expert training, product knowledge management, and QA are provided.
Back-office
Focus on core business activities and reduce in-house costs through outsourcing. Our customer service experts in the gaming industry manage all tedious administrative duties and cover various support functions.
Sales services
We manage your sales pipeline. With our professional assistance, you can scale your sales efforts, nurture client relationships, and achieve your sales targets.
Ready for action?
From our blog
Multilingual Support and Why You Need It
How Outsourcing Customer Support Can Help Reduce Cancellation Rates
Why Data-Driven Customer Support Service is a Must-Have for Your Business
FAQ
Get answers to your most frequent questions
Customer service in the gaming industry includes a range of services provided to players for a smooth gaming experience. These include technical assistance, general player support, as well as account management and billing help. Delivering high-quality customer service in entertainment helps attract and retain more customers and allows you to position your brand higher in the gaming community ranks. Contact us, and we will discuss the strategy to help your company reach its success in the entertainment industry.
In the gaming industry, common customer issues include hardware and software problems with consoles, controllers, or games, payment and subscription issues like failed transactions or refund requests, and social media moderation. Entertainment customer service agents also provide in-game support, helping players with game functionality and setup.
Customer service in the gaming industry is crucial for user retention. If players experience issues without sufficient support, they may leave, affecting the game's success. Quality customer service helps ensure a smooth experience and encourages positive reviews. Outsourcing entertainment customer service aids in building strong relationships with players and improving the company’s reputation. Interested in discussing a support strategy for your gaming company or application? Book a meeting with us, and we will discuss all the possibilities!
Outsourcing customer service can be a game-changer (no pun intended) for entertainment companies. By choosing entertainment customer service outsourcing, businesses can provide 24/7 support, ensuring that users always have someone to turn to when they need help. It also allows companies to scale their support teams quickly, especially during peak times of game launches. Plus, when outsourcing entertainment customer service, you get to work with trained professionals who specialize in handling technical issues, payment concerns, and social media interactions, so your in-house team can focus on creating great content rather than dealing with customer tickets and Discord drama.
The technology significantly optimizes outsourced customer service in the entertainment industry, especially with tools like AI chatbots. At EverHelp, we use such AI technologies to quickly handle customer queries and streamline workflows. Additionally, there are advanced analytics that help support teams address player concerns more effectively, while cloud-based solutions ensure secure access to customer data for more personalized assistance. By outsourcing entertainment customer service, companies gain access to technology that boosts efficiency, improves user experience, and keeps players engaged.
