SaaS customer service that leads your growth
We go beyond just support service, partnering with you to enhance product growth and customer loyalty. Your customers' experience is at the core of everything we do.
Your SaaS growth, measured
Outsourcing a dedicated SaaS customer support team helps to turn users into loyal product advocates, boosting success metrics and business growth at scale.
increase in customer activation
customer satisfaction score
Reduction in churn rate
We've got all your customers' requests covered
Our solution:
Finding, hiring, and onboarding customer service agents is tough (and costly!), especially as your SaaS business scales. You get everything covered by trusting your customer service needs to our team.
Free up your resources to focus on product growth while we handle every step, from onboarding support agents to educating them and creating your own knowledge base.
Our solution:
EverHelpers understand that SaaS support solutions require extra training. Work with a team of tech-savvy agents who seamlessly dive into technical product nuances, AI, and ML as if they were part of your in-house team.
Our SaaS support agents are thoroughly tested. And if things get tricky, they have a SaaS product FAQ database to find the answers quickly.
Our solution:
Reach customer success and exceed support expectations with the constantly trained and educated team. With the perfect balance of AI tools and a human touch, you can ensure fast response times, high-quality customer ticket handling, and impeccable customer experience.
Most importantly, we help you keep a close eye on key support metrics, which speak better for quality than any words do.
Our solution:
Get a team that becomes your product's ambassador from day one. Work closely with clients to fulfill their needs and provide a positive customer experience, learn where your product falls short, and spot new feature demand to reach maximum customer satisfaction.
Plus, if necessary, receive recommendations and assistance finding the right market fit for your SaaS company.
Our solution:
No more extra time spent on the lengthy integration process! Be sure there will be no disruption to your daily operations as we seamlessly sync with your current SaaS platform and IT infrastructure.
Get everything covered, from tailored CRM support to guidance on choosing the perfect fit for a customer service team.
Our solution:
Whether you're experiencing a winter sales peak or a surge in common customer issues and demand due to your product's rapid growth, you can scale our support team to match your successful SaaS needs.
This way, you won't have to worry about unhappy users, a rising cancellation rate, or customer retention issues, as we will serve customers as necessary.
Our solution:
Finding, hiring, and onboarding customer service agents is tough (and costly!), especially as your SaaS business scales. You get everything covered by trusting your customer service needs to our team.
Free up your resources to focus on product growth while we handle every step, from onboarding support agents to educating them and creating your own knowledge base.
Our solution:
EverHelpers understand that SaaS support solutions require extra training. Work with a team of tech-savvy agents who seamlessly dive into technical product nuances, AI, and ML as if they were part of your in-house team.
Our SaaS support agents are thoroughly tested. And if things get tricky, they have a SaaS product FAQ database to find the answers quickly.
Our solution:
Reach customer success and exceed support expectations with the constantly trained and educated team. With the perfect balance of AI tools and a human touch, you can ensure fast response times, high-quality customer ticket handling, and impeccable customer experience.
Most importantly, we help you keep a close eye on key support metrics, which speak better for quality than any words do.
Our solution:
Get a team that becomes your product's ambassador from day one. Work closely with clients to fulfill their needs and provide a positive customer experience, learn where your product falls short, and spot new feature demand to reach maximum customer satisfaction.
Plus, if necessary, receive recommendations and assistance finding the right market fit for your SaaS company.
Our solution:
No more extra time spent on the lengthy integration process! Be sure there will be no disruption to your daily operations as we seamlessly sync with your current SaaS platform and IT infrastructure.
Get everything covered, from tailored CRM support to guidance on choosing the perfect fit for a customer service team.
Our solution:
Whether you're experiencing a winter sales peak or a surge in common customer issues and demand due to your product's rapid growth, you can scale our support team to match your successful SaaS needs.
This way, you won't have to worry about unhappy users, a rising cancellation rate, or customer retention issues, as we will serve customers as necessary.
How clients awesomize with EverHelp
Headway
Headway is the world's most downloaded book summary app. It offers summarized nonfiction bestsellers in audio and text, as well as daily insights and gamified challenges.
Audio & Video Transcription Platform
The client is an online transcription tool that allows users to turn any audio and video materials into structured text documents.
Title
Title is a startup application project that focuses on providing styling services for individuals worldwide.
StreetCrowd
StreetCrowd is a startup app that connects users with shared mobility providers, allowing them to earn money by relocating cars, charging electric vehicles, and completing other service tasks.
Sleep Tracking App
This app offers the perfect sleep solution for those who want to fall asleep quickly and wake up recharged and energized.
Mobile & Web Marketplace App
Our client is a newly developed mobile & web marketplace app for locals. It is designed to make shopping for various products, from books to home items, available wherever and whenever you are.
Online Streaming Service
Our client is a leading streaming service offering a vast library of movies, TV shows, and original content to users worldwide.
Language Learning App
Our client is an app that helps millions of learners enrich their vocabulary anywhere, anytime.
Digital Banking App
Our client is a fast-growing UK digital banking app. They provide users with secure and convenient financial solutions, including real-time transactions, budget tracking, and loans.
Leisure Travel Agency
Our client is a leading leisure travel agency that provides clients with curated vacation packages, last-minute getaways, and personalized travel planning services.
Online Trading Service
Our client is a reputable online trading platform that offers access to various financial markets, including stocks, forex, cryptocurrencies, and commodities.
Supply Chain Management Firm
Our client specializes in providing comprehensive supply chain and freight management solutions.
Brava Fabrics
Located in Barcelona, Brava Fabrics creates sustainable and fashionable clothing.
Tailored Printing Company
Our client is a leader in the mass customization of a wide variety of products, from clothing to home decor.
Relatio
Relatio is a website dedicated to teaching users how to build harmonious and meaningful relationships.
Skyfluence
Skyfluence is a platform that offers monthly challenges designed to help users achieve a wealthier or healthier lifestyle.
Mili
Mili is a video chat app that makes meeting new people and finding your community online easier.
Liven
Liven is an app designed to help users manage stress, anxiety, and procrastination through personalized assessments.
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Wisey
Wisey is an online platform that helps people who are struggling with procrastination.
PlantIn
Plantin - is a plant identifier app with a database of more than 17,000 species.
PDF Master
PDF Master is an innovative tool designed to simplify PDF editing and conversion.
Keiki
Keiki is the ultimate edutainment tool for toddlers and preschoolers.
Lumi
Lumi is an innovative online platform that brings personalized styling services to users worldwide.
Executing experience beyond expectations
Offer
Sourcing
Integration
Training
Launch
Growth
Support with a personal touch
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All your support needs, covered
At EverHelp, we help you with tailored customer service outsourcing solutions that match your exact SaaS customer support strategy needs and increase customer satisfaction.
Support operations
Opt for a dedicated or 24/7 shared team to address customer pain points and cover all your support needs. Choose what works best for you at the moment and change it later.
Startup support
Grow with an A+ startup support with a product-centric approach. Our help with refund and chargeback practices ensures good customer service, positive customer experience, and sustainable growth.
Technical support
Our top customer support team agents work for you, resolving even the toughest support tickets 24/7. Expert training, product knowledge management, and QA are provided to help ensure a positive customer journey.
Back-office
Focus on core business activities and reduce in-house costs. Our experts manage all tedious administrative duties and cover various support channels and customer acquisition functions.
Sales services
We manage your sales pipeline. With our customer success teams, you can scale your sales efforts, nurture client relationships, and achieve your sales targets.
From our blog
Multilingual Support and Why You Need It
How Outsourcing Customer Support Can Help Reduce Cancellation Rates
Why Data-Driven Customer Support Service is a Must-Have for Your Business
