Result-as-a-service ecosystem for customer support
With years of support expertise, now powered by AI, we staff & launch your full team in under 28 days.
The ecosystem connecting people and AI
We provide all resources as one system, aimed at reaching your desired outcome
Human experts
We vet every agent, then train them on your real product data and past tickets. As a result, you get a team of skilled professionals working towards the KPIs that will move your business forward.
AI Technology
We built our AI agent Evly on years of running support operations. It tags tickets, drafts replies, and routes each case 24/7, taking the volume so agents work the cases that need judgment.
Human + AI
We align people and AI so they run as one operation. AI clears the routine, agents solve the complex, both helping you reach business priorities faster.
Why Everhelp
Here's what makes Everhelp a support partner worth choosing
Compare Everhelp vs average in the industry
Customer satisfaction rate
78
%
Industry
83
%
Everhelp
Quality control score
88
%
Industry
96
%
Everhelp
First contact resolution
70
%
Industry
76
%
Everhelp
Dispute resolution rate
44
%
Industry
97
%
Everhelp
ISO
We treat security as a daily operating practice. Currently, we’re working towards receiving ISO 27001 certification, as a reflection of our commitment to the secure management of stakeholder and customer information.
GDPR
We operate in full compliance with GDPR. Every piece of personal data is handled, stored, and processed in line with global requirements for customer support outsourcing solutions
PCI
We hold PCI DSS certification. As your external support outsourcing partner, we apply its controls to protect payment data and reduce fraud exposure across every interaction.
Let’s find what works best for your business
In 30 minutes, we'll map out how we'd hit the numbers you care about.
Book a meeting
We cover every layer of support your business might need, 24/7
Human Support
Customer Service
Get dedicated or shared teams handling tickets 24/7 across every channel.
These’re the daily operations behind our clients' 83% average CSAT.
Back Office Support
We take on the admin that eats your team's time: data entry, order processing, and refunds.
Your core team stays focused on the business.
Contact Center Outsourcing
Our team delivers brand-aligned experience across all touchpoints, from chat to socials.
Keep people engaged from first contact to resolution.
Technical Support
Our agents train on your product, docs, and cases to resolve issues your customers can't.
It's the expertise behind our 96% average QC score.
Helpdesk Outsourcing
Work with one point of contact for every request, triaged, routed, and resolved in minutes.
We run your full help desk, around the clock.
Live Virtual Receptionist
We provide a receptionist to answer, screen, and route your calls in real time.
Your callers will reach a real person in just 45 seconds.
AI Solutions
AI Chatbot
Ensure instant replies in 15 seconds, around the clock.
Evly answers common questions on the spot and routes complex cases to the right agent with 94% accuracy.
AI Agent
Let AI resolve account changes, order updates, and subscription issues.
Evly handles 85% of routine tickets end-to-end, pulling live data from your systems with no human handoff.
Human + AI
Achieve up to 60% less load during peak times.
Evly searches your knowledge base and drafts replies in seconds, so agents move through cases faster.
Integrations
Your team's tools, our team's expertise
We integrate with whatever tools and platforms your company already uses, so your team keeps working the way they know, and ours starts delivering from day one.
CRMs
Zendesk
Intercom
Freshdesk
Salesforce
Gorgias
HubSpot
Kustomer
Zendesk
Intercom
Freshdesk
Salesforce
Gorgias
HubSpot
Kustomer
Communication
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Twilio
Slack
Microsoft Teams
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Discord
WhatsApp Business
RingCentral
Twilio
Slack
Microsoft Teams
Discord
WhatsApp Business
RingCentral
eCommerce
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Shopify
Magento
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WooCommerce
BigCommerce
Wix
Squarespace
Etsy
Shopify
Magento
WooCommerce
BigCommerce
Wix
Squarespace
Etsy
Internal tools
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Jira
Notion
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Zapier
Linear
Kaizo
Confluence
Asana
ClickUp
Trello
Jira
Notion
Zapier
Linear
Kaizo
Confluence
Asana
ClickUp
Trello
AI automation
AI automation for your support team
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What humans do:
Handle sensitive, high-stakes, and legal conversations, and run quality control on everything AI does.
What AI does:
Resolves routine and mid-complexity tickets across channels, pulls live data from your systems, and flags edge cases for human review.
We run support across the globe, so time zones don't slow you down
Support agents from across the world
+1K
Languages
35
Projects
+125
Locations
5
We cover every channel your customers already use
Live Chat Support
We answer questions right on your website in 45 seconds and resolve issues on the spot. Our goal is to drop the wait times to near zero and keep your team free for higher-value work.
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Email Support
We run your full email workflow, reading, prioritizing, and replying to every message in just 10 minutes. We handle every ticket, so no email sits in the queue unanswered and your inbox stays organized.
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Call Center Support
We handle every call to your scripts and standards, with agents who know your brand deeply. Our goal is to pick up in under a minute, so no customer waits on hold, and every conversation ends with a clear resolution or next step.
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Testimonials
See what our clients have to say about the way we handled their support.
I was impressed with their flexibility and speed. EverHelp assembled a team in a matter of days, set up clear automated and standardized processes, and immediately brought our SLAs to a whole new level.
Craig Whitmer
Vice President at Grubhub
EverHelp has quickly understood our business and adapted to our way of working. Their team felt more like an extension of ours than an outside vendor.
Jonathan Roth
Vice President at Portage Point Partners
Thanks to the efforts of EverHelp, our customer satisfaction increased significantly and we achieved a 4.8/5 rating on product review platforms.
Taylor Owen
Senior Manager at Airtable
In over 30 years of entrepreneurship, I have rarely worked with a team this professional and responsive.
Rod Williams
Executive Co-Founder & CEO at MacWilco Entertainment
I was impressed with their flexibility and speed. EverHelp assembled a team in a matter of days, set up clear automated and standardized processes, and immediately brought our SLAs to a whole new level.
Craig Whitmer
Vice President at Grubhub
EverHelp has quickly understood our business and adapted to our way of working. Their team felt more like an extension of ours than an outside vendor.
Jonathan Roth
Vice President at Portage Point Partners
Thanks to the efforts of EverHelp, our customer satisfaction increased significantly and we achieved a 4.8/5 rating on product review platforms.
Taylor Owen
Senior Manager at Airtable
In over 30 years of entrepreneurship, I have rarely worked with a team this professional and responsive.
Rod Williams
Executive Co-Founder & CEO at MacWilco Entertainment
Industries
Your industry has its own rules, and we build support to match them
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Timeline
Customer support timeline
Ongoing
Optimization
Our QC specialists review results, track quality, and help refine the setup, so your customer experience stays consistent and keeps improving over time.
week 4+
Launch
Your support operation goes live. We handle every setup and admin task, monitor support performance, and guide the operation to steady delivery.
week 3-4
Integration & Training
Our integration team connects your tools, workflows, and knowledge base into one setup. We test, refine, and train on the established processes end to end, so the operation runs smoothly, and everyone works to the same established standards.
week 2-3
Setup & Sourcing
Once we agree on the plan, we assemble what your operation needs: brand-matched agents, workflow-aligned AI configuration, a hybrid support setup with clear role distribution, and all other resources your business requires.
Week 1
Discover
We start with a short call to map your support challenges, goals, and target metrics. Then we build a custom plan for the setup that fits your business, whether that's a human team, AI, or a combination of both.
Don’t wait on better support – let’s start building it
Every week without the right support is a week of slower replies and missed targets. Join the 125+ brands that trust Everhelp to build multilingual teams that cut wait times, increase retention, and boost CSAT scores.
Book a meeting
FAQ
What is a result-as-a-service ecosystem?
It's Everhelp’s unique approach to structuring support:
- As a result-as-a-service, we align on the outcome you need, whether it’s resolution speed, CSAT, cost per ticket, higher loyalty, or another target.
- As an ecosystem, we then use our resources to assemble the human agents, technology, and processes needed to reach your specific goals.
We cover every layer of your support operations: human agents, AI technology, workflows, automation, reporting, and take full operational ownership of running the designed infrastructure.
Adaptable by design and accountable by default, we help companies hit the performance goals that matter at every stage of growth.
How much does outsourcing customer service cost at EverHelp?
The final cost depends on the setup we build for your business — human-only, AI-only, or human+AI support. Whichever model you choose, we run the operation end-to-end: process optimization, quality control, and reporting included, unless you opt for a talent-only human support model. We adapt pricing to your operational design and can bill by ticket, resolved case, interaction, or hour, so your spend stays tied to actual workload. You can see how outsourced customer service pricing breaks down, or explore our 3 plans built around these models.
Can you support 24/7 operations across multiple time zones and locations?
Yes! Everhelp runs 24/7 support across time zones, through both human agents and our proprietary AI agent, Evly. For human-only and human+AI support, we hire across Eastern and Central Europe, Latin America, and Asia, positioning agent teams close to your customers' hours. We also offer Evly to cover after-hours service. This structure lets us meet SLAs for clients across the US, Canada, Germany, Spain, the UK, and Australia.
You can learn more about how we work with international businesses in our case studies.
What regulatory, data-security, and infrastructure considerations vary by location?
Although security requirements vary by region, Everhelp holds every location to the same standard. We comply with GDPR and local privacy laws to protect personal data, and we're PCI DSS certified for payment security. Our security practices align with ISO 27001, and we are currently working toward full certification. We also choose regions with strong internet connectivity, power reliability, and backup systems, reducing risk before it reaches your customer support outsourcing process.
What languages and channels do you support?
Everhelp provides multilingual customer support across email, live chat, phone, social media, and proprietary CMS tools. Our human agents cover 30+ languages on their own, and with our AI agent, that reach extends to 90+ languages.
As a result-as-a-service ecosystem, we assemble each setup around your communication style and customer journey to match your exact needs and deliver personalized service at every touchpoint. We also offer on-demand support, scaling infrastructure as your needs evolve, so quality stays steady no matter when or where it's needed.
What is customer service outsourcing?
Customer support outsourcing means partnering with an external provider to manage customer interactions on your behalf. By outsourcing customer service and support, businesses can deliver consistent, high-quality assistance without the costs and complexities associated with maintaining large in-house teams. This approach allows companies to focus on growth while introducing effective customer loyalty strategies that strengthen relationships and boost overall satisfaction.
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