EverHelp is a project in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and we've experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.
Responsibilities:
- manage the support team;
- monitor the KPIs of the team, the quality of service and the correctness of responses to customers;
- ensure that every customer is efficiently onboarded and gets an answer to all their doubts;
- create a healthy climate in the team and increase productivity;
- form a team, participate in the hiring process;
- automate and improve workflows;
- acquire and maintain relevant knowledge of Zendesk solutions and products;
- participate in global and cross-company projects to improve our products and optimize our users’ experience.
Requirements:
- advanced/proficient English level;
- organizational and management skills, excellent communication skills;
- experience in optimizing processes and increasing the efficiency of used resources.;
- ability to organize and plan the department's work;
- experience with Zendesk software products and services;
- previous experience in QC / Team Lead positions experience in creating processes within the support team;
- stress resistance and business orientation.
What we offer:
- Work in a team of professionals and with an audience of more than one million a month;
- Philosophy and conditions for your continued growth and development;
- Large space for the involvement of their own ideas and influence on the product.
- Large electronic library and access to fee-based online courses and conferences, internal talks and workshops.
