Live chat support service that feels in-house

Work with trained outsourced live chat agents delivering fast, brand-aligned support 24/7

Upgrade your chats

GDPR compliant customer support provider

Your fully managed live chat services

Our managed live chat services give your business the power to engage customers instantly, round the clock, without the overhead of an in-house team. Backed by trained outsourced live chat agents and real-time automation tools, we ensure every chat turns into a meaningful connection.

Instant chat responses

Never leave your customers hanging. With our live chat answering services, every conversation is monitored and managed in real time, ensuring your clients get a response within just 45 seconds. Outsourcing chat support to us means faster answers, higher satisfaction, and fewer missed sales opportunities.

Tone of voice development

Make your brand recognizable with a unique tone of voice crafted just for you. Our outsource live chat operators will use the communication style you prefer, whether formal, friendly, or light, and carry it through every customer interaction.

Customer-driven insights

Make sure your customers enjoy your products. Our dedicated live chat outsourcing team collects customer feedback regarding your services so that you can use those insights to improve and grow your business faster.

Full-spectrum chat support setup

Forget the operational headaches of running a support team. We provide a fully managed live chat service that covers hiring, training, integration, and quality control processes so you can focus on business growth.

AI automation for your support team

Outsourcing live chat service paired with smart AI delivers exceptional results. Meet Evly, our AI customer service assistant that instantly resolves repetitive inquiries in just 15 seconds while your dedicated agents tackle complex cases that need a human touch.

85%

of routine inquiries resolved automatically without agent involvement.

60%

less workload during your busiest times and high-traffic periods.

94%

precision in routing advanced or sensitive issues to the right agent.

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Outsourcing process

No magic – just a clear, proven workflow

Week 1

Week 2-3

Week 3-4

Week 4+

Ongoing

Setup  & Sourcing

We begin by discussing your support needs and scope, then finalize the agreement with you and appoint an Integration Manager. Our recruitment specialists use targeted sourcing methods to build your perfect outsourced live chat team.

Integration

To launch your outsourced live chat, we build a comprehensive knowledge base and custom training modules for new hires, and establish workflows that efficiently manage customer requests while matching your business goals.

Training

Your new team completes rigorous training and evaluation to achieve your quality benchmarks. All agents must successfully complete assessments, ensuring readiness to deliver exceptional customer service across multiple channels.

Launch

We thoroughly test all systems during the kick-off phase, providing ongoing coaching and refinements to continually enhance your customer experience.

Growth

Scheduled evaluations and skill development sessions help refine live chat outsourcing solutions and workflows, keeping your team informed about product updates and maintaining high customer satisfaction.

Outsourced live chat service that matches your industry

eCommerce

Live chat support for every sale

Give shoppers immediate assistance at every step of the buying journey to reduce cart abandonment and build trust with our live chat for eCommerce support.

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SaaS & Software

Tech support that gets your product

Deliver real-time live chat SaaS support that keeps users productive and reduces frustration with immediate answers to technical or onboarding questions.

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Hospitality

Your 24/7 front desk extension

Improve your guest experience with instant, personalized 24/7 live chat support from booking to post-stay, ensuring satisfaction at every touchpoint.

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Travel

Always-on booking and travel recommendations

Get booking inquiries, itinerary changes, and check-in assistance handled on the phone around the clock. Our staff promptly de-escalates vexing situations, handles refund inquiries, and offers real-time updates on delays or cancellations.

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Fintech

Secure, compliant contact solutions

Build user confidence with responsive online chat customer service that keep everything transparent and simple.

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financial services contact center outsourcing

Gaming

Live chat support that keeps games running

Deliver fast, interactive live chat tech support that keeps players immersed and minimizes disruptions to their gaming or viewing experience.

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Enterprise-quality messaging at any business scale

Our outsourced live chat services fit any business. We provide the same level of full-coverage scalable solutions to small businesses, growing startups, and large enterprises.

Don’t simply take our word for it —
see EverHelp in action

Let's discuss how outsourcing live chat services to us can gain you a competitive advantage.

Book a meeting

Technology

Various service integrations available

We can integrate with all major systems for live chat outsourcing or add a new integration just for you.

Live chat Integration - AI live chat software

Kaizo - AI-powered performance management and quality assurance (QA) platform designed

Twilio: Communications APIs with AI and data for SMS, Voice, Email

Gorgias The Conversational AI platform for Ecommerce

Zendesk integration - customer experience

Reach your customers wherever they are

EverHelp doesn’t stop at simple chat support outsourcing. We ensure seamless communication across multiple channels to provide your customers with a consistent, high-quality experience.

Contact center

Provide your customers with a unified experience across all touchpoints. EverHelp offers brand-aligned contact centre outsourcing, keeping your customers engaged and ensuring 83% CSAT.

Email support

Outsourcing email support services to EverHelp frees up your team to focus on growing your business. Our dedicated agents handle it all, from monitoring incoming messages to answering customer requests, so your clients feel valued and well-supported.

Call support

Scale your voice operations with comprehensive call center support. Our agents execute both inbound service and outbound campaigns, converting prospects while maintaining existing relationships. Every call becomes an opportunity to strengthen loyalty and revenue.

Social media support

Be where your audience already is. EverHelp’s social media support agents expertly manage platforms like Instagram, Facebook, and TikTok, answering customer inquiries, addressing complaints, and monitoring brand mentions to ensure your brand stays responsive and trusted across all platforms.

Phone answering service

Professional call handling that keeps your lines open and customers connected. We answer promptly, communicate clearly, and ensure callers receive immediate attention, delivering the responsive service that builds trust from the first ring.

Why partner with
EverHelp

Cost savings

100

Projects

Client retention increase

Security

Data safety you can trust

When outsourcing chat support to us, you can rest assured that customer data and all service systems are consistently protected, adhering to industry-leading practices and protocols for customer service companies.

Your privacy and data protection are central to our operations as your 24/7 live chat outsourcing partner. We are fully GDPR-compliant, ensuring that personal data is handled with the highest level of security and care, in line with international regulations for outsourcing companies.

PCI Level 1 Provider - Security Standards Council

As a PCI DSS Level 1 third-party service provider, we follow the highest security protocols to protect payment data and reduce the risk of fraud during the business process. We are dedicated to maintaining secure systems that protect sensitive financial information during all BPO live chat outsourcing.

Here’s why clients love EverHelp

2026 Stevie winner for sales & customer service

Clutch top customer support outsourcing company Ukraine 2026

1k+

support
agents

days average
time to hire

47 reviews

I was impressed with their flexibility and speed. EverHelp assembled a team in a matter of days, set up clear automated and standardized processes, and immediately brought our SLAs to a whole new level.

Craig Whitmer

Vice President at Grubhub

5 reviews

EverHelp has quickly understood our business and adapted to our way of working. Their team felt more like an extension of ours than an outside vendor.

Jonathan Roth

Vice President at Portage Point Partners

47 reviews