Avrora
95%
10 min
4.8
Type of client
EverHelp client
Location
Headcount
Challenges
- To provide the flexible and scaling support team for E-com:
- 24/7 Tier 1 & 2 customer support;
- 4 full-time and 2 part-time dedicated agents;
- instant responce via email and chats.
Solution
We provided:
- 4 dedicated email and chat agents;
- 2 social media experts;
- templates and scripts designed.
Results
Challenges
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