Your trusted support partner

for 96% customer satisfaction
for 45 sec first response time
for 90% customer retention
for 37% user activation rate
for 97% chargeback win rate

Get a dedicated 24/7 customer service partner who speaks your customer language and provides in-depth metrics to fuel business growth in just 28-days.

Chief Executive Officer
Head of Support
QC Delivery Manager
QC Team Lead
Integrations Manager
Delivery Manager
TA Specialist
Support Representative
We make sure each candidate is ideal for your business.

Why is EverHelp your #1 support partner?

Omnichannel support

Get a holistic CX experience as we provide support via email, live chats, calls, social media, proprietary CMS, and more.

Product insights

Turn customer insights into action to grow your business faster. With a product mindset, we help launch lots of startups.

30+ Languages

We deliver personalized customer support in customers' preferred language so you can target new markets and opportunities faster.

Quality assurance

To guarantee quality, we combine AI tools with a human touch. Internal agent training, mentorship, and training are also provided.

24/7 support

Our global team operates in their local time zones, ensuring they're always fresh and highly responsive to customers at any time.

AI Solutions

From chatbot implementation to automated quality checks and smart algorithms, AI-driven tools enhance our support delivery.

How clients awesomize with EverHelp

Customer support
SaaS & Software

Headway

Headway is the world's most downloaded book summary app. It offers summarized nonfiction bestsellers in audio and text, as well as daily insights and gamified challenges.

75%
FCR
79%
CSAT
Explore more
A book summary app
Customer support
SaaS & Software

Audio & Video Transcription Platform

The client is an online transcription tool that allows users to turn any audio and video materials into structured text documents.

2x
RT
24/7
Support
Explore more
Audio and video transcription application
Customer support
SaaS & Software

Title

Title is a startup application project that focuses on providing styling services for individuals worldwide.

20 sec
FRT
50K
Requests
Explore more
Application that provides styling services for people worldwide.
Back-office
Energy & Utilities

StreetCrowd

StreetCrowd is a startup app that connects users with shared mobility providers, allowing them to earn money by relocating cars, charging electric vehicles, and completing other service tasks.

10 min
FRT
<64%
MTTR
Explore more
A mockup of smartphones with a car-sharing platform and a map
Customer support
SaaS & Software

Sleep Tracking App

This app offers the perfect sleep solution for those who want to fall asleep quickly and wake up recharged and energized.

10 min
FRT
+26%
CSAT
Explore more
A sleep-tracking app featuring a bedtime setting with a bed, alarm clock, and a book.
Customer support
e-Commerce & Marketplaces

Mobile & Web Marketplace App

Our client is a newly developed mobile & web marketplace app for locals. It is designed to make shopping for various products, from books to home items, available wherever and whenever you are.

3 min
FRT
85%
CSAT
Explore more
Online ordered packages delivered to the doorstep
Customer support
Gaming & Entertainment

Online Streaming Service

Our client is a leading streaming service offering a vast library of movies, TV shows, and original content to users worldwide.

7 min
FRT
94%
CSAT
Explore more
A monitor featuring the list of movies on the online streaming platform.
Customer support
SaaS & Software

Language Learning App

Our client is an app that helps millions of learners enrich their vocabulary anywhere, anytime.

5 min
FRT
+17%
CSAT
Explore more
A notebook ready for making notes for language learning
Customer support
Fintech

Digital Banking App

Our client is a fast-growing UK digital banking app. They provide users with secure and convenient financial solutions, including real-time transactions, budget tracking, and loans.

2 min
FRT
15K
requests
Explore more
A person using the digital bank app
Customer support
Hospitality

Leisure Travel Agency

Our client is a leading leisure travel agency that provides clients with curated vacation packages, last-minute getaways, and personalized travel planning services.

5 min
FRT
82%
CSAT
Explore more
A plane travelling through the clouds
Technical support
Fintech

Online Trading Service

Our client is a reputable online trading platform that offers access to various financial markets, including stocks, forex, cryptocurrencies, and commodities.

10K
inquiries
96%
CSAT
Explore more
Trading trends analytics
Customer support
Logistics

Supply Chain Management Firm

Our client specializes in providing comprehensive supply chain and freight management solutions.

7.5K
inquiries
98%
CSAT
Explore more
Boxes in the warehouse waiting to be shipped
Back-office
e-Commerce & Marketplaces

Brava Fabrics

Located in Barcelona, Brava Fabrics creates sustainable and fashionable clothing.

95%
CSAT
6.3K
requests
Explore more
Brava fabrics eCommerce marketplace page
Customer support
e-Commerce & Marketplaces

Tailored Printing Company

Our client is a leader in the mass customization of a wide variety of products, from clothing to home decor.

€144K
saved
15
agents
Explore more
Various tastefully printed postcards
Customer support
SaaS & Software

Relatio

Relatio is a website dedicated to teaching users how to build harmonious and meaningful relationships.

4k+
Requests
2 min
FRT
Explore more
Relatio website main page on desktop and mobile
Startup support
SaaS & Software

Skyfluence

Skyfluence is a platform that offers monthly challenges designed to help users achieve a wealthier or healthier lifestyle.

10k+
Requests
5 min
FRT
Explore more
Skyfluence platform page on desktop and mobile versions
Customer support
SaaS & Software

Mili

Mili is a video chat app that makes meeting new people and finding your community online easier.

2.5k+
Requests
4 min
FRT
Explore more
Rewards and chats pages on Milli mobile app
Customer support
SaaS & Software

Liven

Liven is an app designed to help users manage stress, anxiety, and procrastination through personalized assessments.


86%
CSAT
2 min
FRT
Explore more
Liven mobile application
Startup support
SaaS & Software

Wisey

Wisey is an online platform that helps people who are struggling with procrastination.

85%
CSAT
9 min
FRT
Explore more
Wisey startup platform on desktop and mobile versions
Customer support
SaaS & Software

PlantIn

Plantin - is a plant identifier app with a database of more than 17,000 species.

81%
CSAT
8 min
FRT
Explore more
Customer support
SaaS & Software

PDF Master

PDF Master is an innovative tool designed to simplify PDF editing and conversion.

50k+
Requests
5 min
FRT
Explore more
Customer support
Gaming & Entertainment

Keiki

Keiki is the ultimate edutainment tool for toddlers and preschoolers.

9 min
FRT
83%
CSAT
Explore more
Customer support
SaaS & Software

Lumi

Lumi is an innovative online platform that brings personalized styling services to users worldwide.

20 sec
FRT
92%
CSAT
Explore more

Here’s why clients love EverHelp

5.0 stars on Clutch

EverHelp improved user satisfaction and positive feedback on overall experience rising. The team was very punctual, and we also had an excellent match with Team Lead Valentyna.

Sabina Sher
Review from Clutch.co

5.0 stars on Clutch

EverHelp aids our users in resolving installation issues and provides ongoing assistance during software usage. Our support system has noticeably improved, ensuring our customers receive prompt and professional assistance for their inquiries.

Darina Black
Review from Clutch.co

5.0 stars on Clutch

EverHelp provided remote support for administrative tasks such as email management, scheduling, and data entry, as well as communication and project management. Their service also included personal assistance. Key deliverables were on time, accurate document handling, and regular progress updates.

Marie Sharapa
Review from Clutch.co

5.0 stars on Clutch

We have a dedicated team that handles support 24/7. The agents provide support for our users in live chat in real time through a Zendesk platform. C1 English skills help them properly handle the issues.

Alina Maximova
Review from Clutch.co

5.0 stars on Clutch

We were most impressed by their empathetic attitude while interacting with clients and their responsiveness to our feedback and requirements.

Julia Klotsko
Review from Clutch.co

5.0 stars on Clutch

Within the last 2 years we have created a number (10+) separate dedicated teams with Everhelp, which support our growing products whereas separate shared teams support the new new launches. Both structures continuously comply with our SLA requirement for FRT, NPS and Backlog.

Bogdan Govorun, CFA
Review from Clutch.co

Unlocking the EverHelp's advantages

We put our EverHelpers first

A stable 90% employee retention rate
39% of the team are employee referrals
86% of team leads are our ex-agents
Internal educational platform for EverHelpers
Back-office support analytics

We provide actionable insights

In-depth analytics to optimize product-market fit
Proactive engagement to reduce churn
Customer insights to fuel product improvements
Seamless handling of chargebacks and refunds

Your customers, our priority

No lock-in contacts
Flexibility to scale team up or down as needed
Choose between dedicated, shared, talent only plans
Seamless integration with your existing systems

We take security seriously

Disk encryption & data loss
LDAP authentication
File integrity management
PCI DSS certified & GDPR compliant

We've got you covered, no matter the industry

SaaS & Software

Focus on product innovation while we handle your customer care and provide insights to accelerate growth.

Easy-to-scale as your user base increases
Retention strategies to decrease churn
Feedback collection to enhance product development
Technical expertise to ensure top CX
Explore more

E-Commerce &  Marketplaces

Deliver exceptional shopping experience customers have come to expect, with all issues solved fast.

24/7 fast answers on orders, shipping, and item stock
Taking care of card abandonment & return requests
Average first response time in chats is 45 sec
Boosted customer loyalty and returning customer rate
Explore more
Ecommerce online clothing marketplace.

Hospitality

Surprise your guests and increase customer loyalty with the best-in-class customer care.

Top care for guests before, during, and after stay
Expert reservation management
Support with last-minute cancellations
Assistance with addressing unique guest requests
Explore more
Guest paying the hospitality business.

Gaming & Entertainment

Make exceptional customer care one of the reasons your customers are motivated to return.

Assistance with any payment difficulties
Customer retention rate increase by 90%
Exclusive VIP support service for top clients
Help with fostering a safe, respectful environment
Explore more
A person playing a video game on the computer.

Fintech

Make it easy for your customers to ask questions, manage transactions, and quickly get help with potential problems.

97% average chargeback win rate
Security and data compliance trainings included
Regular quality assurance checks
Assistance with help desk optimization
Explore more
A Google Pay app opened on the phone.

So, why EverHelp?

Because after choosing our service, customers hit their goals faster.

96%

average quality control score

<8%

average ticket reopen rate

>850K

of tickets solved monthly

<45 sec

first response time

500+

support agents from across the world

97%

disputes resolution rate

Meet dedicated experts at every step of our partnership

Day 0

Day 28

Sales team

Meet our dedicated sales experts during your first call. Discuss your current challenges, tailored support needs and get customized success plan.

Integration team

You meet a dedicated integration manager who takes care of knowledge base, flexible integration into your current toolset system, and anything else needed for a quick start.

Acquisition team

Our expert recruiters handpick the finest talents to create a customer-centric team that consistently exceeds service quality expectations.

Support team

We assign a team of customer agents to handle all the required support functions.

Delivery team

Actively bridges the gap between clients and agents, ensuring complete satisfaction. Takes care of all the administrative processes and keeps support delivery flawless.

QC team

Assigned quality managers regularly run quality checks to evaluate agents' work, assign quality scores, and review performance metrics to improve.

Support that truly cares

We’re committed to being your partner in success.

From our blog

Multilingual Support and Why You Need It

10 Feb
8
Read article

How Outsourcing Customer Support Can Help Reduce Cancellation Rates

29 Jan
10
Read article

Why Data-Driven Customer Support Service is a Must-Have for Your Business

10 Jan
6
Read article

FAQ

Get answers to your most frequent questions

What is the role of business operations support?

The main task of the operations support specialists is to make sure that the business processes are running smoothly by streamlining workflows, improving efficiency, and reducing delays within a company. This can include a range of services, for example, customer assistance (answering customer tickets), management (for example, of supply chains), IT support (maintaining IT infrastructure and implementing emerging technologies).

How does operations support impact a business?

Operations support improves activities such as supply chain management, customer service, and resource allocation. It helps manage inventory, as expert agents use special tracking systems and forecasting to prevent shortages or overstocking. In customer service, having extra hands improves workflows and helps centralize all data, allowing teams to respond and resolve issues more quickly. Aside from that, it becomes easier to distribute resources and budgets so that no department is overburdened with work. This leads to improved productivity and gives businesses more space to develop their product further.

How to choose the right business process outsourcing provider?

Сonsider their industry expertise, reputation, security standards, technology, and service range. Evaluate their communication style, CRM integration, contract flexibility, and scalability. You will also find that a strong BPO company provides solutions tailored to your needs. EverHelp, for example, defines objectives for the managed services from the first call, assessing whether you’ll benefit from customer support, tech support, back-office outsourcing, or sales services. We then implement strategies to boost sales, enhance customer experience, and streamline operations.

How do I decide which business functions to outsource?

First, identify non-core business tasks that are repetitive, time-consuming, or require specialized expertise. Afterward, look at your usual workload to understand how big of an outsourcing team you may need. Then, find a business partner following the recommendations given above. Overall, we recommend you opt for a provider offering a range of features, from management and quality control to product insights and financial services. After all, you’d want to have a partner company that serves you in the long run.

How does service outsourcing help with cost savings?

Usually, outsourcing reduces costs as it takes away the need for in-house hiring, training, and infrastructure expenses. Also, many professional services operate in regions with lower labor costs, which allows businesses to find skilled professionals at a bargain price. At EverHelp, we also offer a selection of pricing plans to match the specific outsourcing needs and budgets for companies of different sizes. You can check out the details on our Pricing page.

What are the top outsourcing solutions for business process optimization?

Top outsourcing solutions vary by business, but common strategies include:

  1. Customer care outsourcing, including call centers, live chat, and email support.
  2. HR & payroll, covering recruitment, payroll, benefits, and compliance handling.
  3. Marketing services, including content creation, SEO, social media, and PPC.
  4. IT support, mainly cybersecurity, cloud management, software development, and tech support.
  5. Supply chain & logistics, including inventory, warehousing, order fulfillment, and distribution.