Your trusted support partner

for 96% customer satisfaction
for 45 sec first response time
for 90% customer retention
for 37% user activation rate
for 97% chargeback win rate

Get a dedicated 24/7 customer service partner who speaks your customer language and provides in-depth metrics to fuel business growth in just 28-days.

Chief Operating Officer
Head of Support
QC Delivery Manager
QC Team Lead
Integrations Manager
Delivery Manager
TA Specialist
Support Representative
We make sure each candidate is ideal for your business.

Why is EverHelp your #1 support partner?

Quality assurance

To guarantee quality, we combine AI tools with a human touch. Internal agent training, mentorship, and training are also provided.

Product insights

Turn customer insights into action to make your business grow faster. Guided by a product mindset, we help to launch lots of startups.

30+ Languages

We deliver personalized customer support in customers' preferred language so you can target new markets and opportunities faster.

Multichannel support

Meet your customers where they are at their preferred channels. It’s easy to reach out for help whenever and wherever they need it.

24/7 support

Our global team operates in their local time zones, ensuring they're always fresh and highly responsive to customers at any time.

AI Solutions

From chatbot implementation to automated quality checks and smart algorithms, AI-driven tools enhance our support delivery.

How clients awesomize with EverHelp

Customer support
SaaS & Software

Relatio

Relatio is a website that will teach users how to build harmonious and meaningful relationships.

4k+

Requests

2 min

FRT
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Startup support
SaaS & Software

Skyfluence

Skyfluence is a platform that gives you access to the monthly challenges that aim to give you a wealthier or healthier lifestyle.

10k+

Requests

5 min

FRT
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Customer support
SaaS & Software

Mili

Mili, is video chat app that make it easy to meet new people online.

2.5k+

Requests

4 min

FRT
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Customer support
SaaS & Software

Liven

Liven is an app designed to help users manage stress, anxiety, and procrastination through personalized assessments.


86%

CSAT

2 min

FRT
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Startup support
SaaS & Software

Wisey

Wisey is an online platform that help people who are struggling with procrastination.

85%

CSAT

9 min

FRT
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Customer support
SaaS & Software

PlantIn

Plantin - is a plant identifier app with a database of more than 17,000 species.

81%

CSAT

8 min

FRT
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Customer support
SaaS & Software

PDF Master

PDF Master is an innovative tool designed to simplify PDF editing and conversion.

50k+

Requests

5 min

FRT
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Customer support
SaaS & Software

Avrora

Avrora is an app with a perfect sleep solution for those who would like to fall easily and wake up energized.

95%

CSAT

10 min

FRT
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Customer support
Gaming & Entertainment

Keiki

Keiki is the ultimate edutainment tool for toddlers and preschoolers.

9 min

FRT

83%

CSAT
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Sales services
SaaS & Software

Lumi

Lumi is an innovative online platform that brings personalized styling services to users worldwide.

20 sec

FRT

92%

CSAT
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Here’s why clients love EverHelp

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5.0 stars on Clutch

EverHelp improved user satisfaction and positive feedback on overall experience rising. The team was very punctual, and we also had an excellent match with Team Lead Valentyna.

Sabina Sher
Review from Clutch.co

5.0 stars on Clutch

EverHelp aids our users in resolving installation issues and provides ongoing assistance during software usage. Our support system has noticeably improved, ensuring our customers receive prompt and professional assistance for their inquiries.

Darina Black
Review from Clutch.co

5.0 stars on Clutch

EverHelp provided remote support for administrative tasks such as email management, scheduling, and data entry, as well as communication and project management. Their service also included personal assistance. Key deliverables were on time, accurate document handling, and regular progress updates.

Marie Sharapa
Review from Clutch.co

5.0 stars on Clutch

We have a dedicated team that handles support 24/7. The agents provide support for our users in live chat in real time through a Zendesk platform. C1 English skills help them properly handle the issues.

Alina Maximova
Review from Clutch.co

5.0 stars on Clutch

We were most impressed by their empathetic attitude while interacting with clients and their responsiveness to our feedback and requirements.

Julia Klotsko
Review from Clutch.co

5.0 stars on Clutch

Within the last 2 years we have created a number (10+) separate dedicated teams with Everhelp, which support our growing products whereas separate shared teams support the new new launches. Both structures continuously comply with our SLA requirement for FRT, NPS and Backlog.

Bogdan Govorun, CFA
Review from Clutch.co

Unlocking the EverHelp's advantages

We put our EverHelpers first

A stable 90% employee retention rate
39% of the team are employee referrals
86% of team leads are our ex-agents
Internal educational platform for EverHelpers

We provide actionable insights

In-depth analytics to optimize product-market fit
Proactive engagement to reduce churn
Customer insights to fuel product improvements
Seamless handling of chargebacks and refunds

Your customers, our priority

No lock-in contacts
Flexibility to scale team up or down as needed
Choose between dedicated, shared, talent only plans
Seamless integration with your existing systems

We take security seriously

Disk encryption & data loss
LDAP authentication
File integrity management
PCI DSS certified & GDPR compliant

We've got you covered, no matter the industry

SaaS & Software

Focus on product innovation while we handle your customer care and provide insights to accelerate growth.

Easy-to-scale as your user base increases
Retention strategies to decrease churn
Feedback collection to enhance product development
Technical expertise to ensure top CX
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E-Commerce &  Marketplaces

Deliver exceptional shopping experience customers have come to expect, with all issues solved fast.

24/7 fast answers on orders, shipping, and item stock
Taking care of card abandonment & return requests
Average first response time in chats is 45 sec
Boosted customer loyalty and returning customer rate
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Hospitality

Surprise your guests and increase customer loyalty with the best-in-class customer care.

Top care for guests before, during, and after stay
Expert reservation management
Support with last-minute cancellations
Assistance with addressing unique guest requests
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Gaming & Entertainment

Make exceptional customer care one of the reasons your customers are motivated to return.

Assistance with any payment difficulties
Customer retention rate increase by 90%
Exclusive VIP support service for top clients
Help with fostering a safe, respectful environment
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Fintech

Make it easy for your customers to ask questions, manage transactions, and quickly get help with potential problems.

97% average chargeback win rate
Security and data compliance trainings included
Regular quality assurance checks
Assistance with help desk optimization
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So, why EverHelp?

Because after choosing our service, customers hit their goals faster.

96%

average quality control score

<8%

average ticket reopen rate

>850K

of tickets solved monthly

<45 sec

first response time

500+

support agents from across the world

97%

disputes resolution rate

Meet dedicated experts at every step of our partnership

Day 0

Day 28

Sales team

Meet our dedicated sales experts during your first call. Discuss your current challenges, tailored support needs and get customized success plan.

Integration team

You meet a dedicated integration manager who takes care of knowledge base, flexible integration into your current toolset system, and anything else needed for a quick start.

Acquisition team

Our expert recruiters handpick the finest talents to create a customer-centric team that consistently exceeds service quality expectations.

Support team

We assign a team of customer agents to handle all the required support functions.

Delivery team

Actively bridges the gap between clients and agents, ensuring complete satisfaction. Takes care of all the administrative processes and keeps support delivery flawless.

QC team

Assigned quality managers regularly run quality checks to evaluate agents' work, assign quality scores, and review performance metrics to improve.

Support that truly cares

We’re committed to being your partner in success.

From our blog

How to win a chargeback as a merchant: Key tactics

Valentyna Dimova is a customer support expert with over two years of experience at EverHelp. Currently, she leads the Support and Customer Care team, leveraging her data analysis and project management skills to ensure exceptional customer experiences. Valentina's background also includes a prior role as Customer Support Team Lead, demonstrating her strong leadership and team management abilities.

24 Aug
10
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7 Poor Customer Service Examples To Avoid

Andrii is a senior business leader who helps companies build stronger growth, go-to-market strategies and great teams. Known for bringing new insights, best practices, digital technology, and strategy together in order to achieve high-impact results.

22 Jul
6 min
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8 Tactics To Reduce SaaS Customer Churn Rate

Andrii is a senior business leader who helps companies build stronger growth, go-to-market strategies and great teams. Known for bringing new insights, best practices, digital technology, and strategy together in order to achieve high-impact results.

7 Jul
9 min
Read more