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Customer Experience
17 Jun
10
min read
How to Reduce Customer Churn: Insights from Top CX Experts
Haven’t figured out how to deal with customer churn rate? Our article will tell you all about churn and how effective customer support can help address the issue altogether.
Process Efficiency
19 May
13
min read
How Outsourcing Customer Support Can Slash Your Refund Rates
Discover how to reduce your refund rate by optimizing customer support and refining your refund processes. Learn best practices to improve this key metric.
Customer Experience
14 Apr
15
min read
What Every Business Needs to Know About Preventing Chargebacks
Chargeback rate is an unavoidable metric for businesses. Read and learn how to reduce your number of chargebacks by outsourcing customer support.
Outsourcing
3 Mar
10
min read
Why You Should Outsource Your Multilingual Support
Discover the best way for your business to offer multilingual customer support. Explore the benefits of outsourcing your multilingual support service.
Outsourcing
10 Feb
8
min read
Multilingual Support and Why You Need It
Should your business provide multilingual customer support? Is it beneficial for you? And how to integrate new agents into your system? Read on to learn!
Customer Experience
29 Jan
10
min read
How Outsourcing Customer Support Can Help Reduce Cancellation Rates
How do order cancellation rates affect your business? What can you do about it? Learn all the major ways to reduce the percentage of canceled orders.
Support Technology
10 Jan
6
min read
Why Data-Driven Customer Support Service is a Must-Have for Your Business
Uncover the importance of data-driven customer support for your business. Learn how customer analytics can enhance service and drive customer satisfaction.
Process Efficiency
20 Dec
10
min read
How to Win a Chargeback as a Merchant: Key Tactics
Learn key tactics to win chargebacks as a merchant and protect your revenue with expert tips from EverHelp’s support teams.
Customer Experience
19 Nov
6
min read
7 Poor Customer Service Examples to Avoid
Avoid These 7 Poor Customer Service Examples
Customer Experience
16 Oct
9
min read
8 Tactics to Reduce SaaS Customer Churn Rate
Check These 8 Tips To Reduce Customer Churn Rate
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Customer Experience
27 Sep
7
min read
4 Main Reasons to Outsource eCommerce Customer Service
Explore the main reasons to outsource eCommerce customer service: cost savings, customer experience, and more.
Process Efficiency
3 Sep
8
min read
Pros and Cons of AI in Customer Service
Pros and cons of AI in customer service
Customer Experience
13 Aug
7
min read
9 Ecommerce Customer Service Mistakes That Will Cost You Dearly
Avoid these 9 eCommerce customer service mistakes to save clients
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Outsourcing
25 Jul
11
min read
The True Outsourced Customer Service Cost: Is It Cheaper?
What is the true outsourced customer service cost in 2024
Customer Experience
8 Jul
10
min read
SaaS Customer Service Solutions to Boost User Satisfaction
SaaS customer service solutions to boost user satisfaction
Customer Experience
26 Jun
11
min read
6 Best eCommerce Customer Service Examples With Tips
6 Real-Life eCommerce Customer Service Examples with Tips
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Customer Experience
3 Jun
8
min read
SaaS Customer Onboarding Tips From Expert Service Team
How To Ensure Smooth SaaS Customer Onboarding Process: Expert Tips
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Customer Experience
6 May
7
min read
8 steps to Implementing eCommerce Live Chat and Enhancing Customer Engagement
8 steps to implement eCommerce Live Chat
Customer Experience
1 Apr
9
min read
Ideas for Personalizing Support Across Each Step of Ecommerce Customer Journey
Personalizing Support Across Ecommerce Customer Journey
Outsourcing
19 Mar
16
min read
Best 6 Customer Service Outsourcing Companies: In-Depth Overview
Best customer service outsourcing companies with our recommendations. We review top providers for multilingual support, scalability, and quality assurance.
Outsourcing
11 Mar
10
min read
How to Choose Your Customer Service Outsourcing Partner: Quick Checklist
Key Things To Check To Choose Your Customer Outsourcing Service
Process Efficiency
1 Mar
11
min read
2024 E-Commerce Supply Chain Challenges: Top Customer Support Solutions
Top Customer Support Solutions for 2024 E-Commerce Supply Chain Challenges
Outsourcing
26 Feb
11
min read
SaaS Customer Support Outsourcing: Common Pitfalls to Avoid
Common Mistakes To Avoid in SaaS Customer Support Outsourcing
Customer Experience
20 Feb
11
min read
7 Best Customer Loyalty Program Strategies (With Examples)
7 Best Customer Loyalty Program Strategies To Implement in 2024
Customer Experience
12 Feb
9
min read
Customer Churn Prediction: How to Identify Early Warning Signs?
How to predict customer churn in 2024? Actionable Tips and Models
Customer Experience
4 Feb
9
min read
Check These 8 Real-Life Negative Review Response Examples
The Best Real-Life Negative Review Response Examples
Support Teams
31 Jan
9
min read
Check These 10 E-Commerce Support Challenges With Solutions
10 E-Commerce Support Challenges With Resolutions
Outsourcing
22 Jan
18
min read
Step-By-Step Guide to Customer Service Outsourcing Process
How To Outsource Customer Service: Step-by-Step Guide
Support Teams
11 Jan
18
min read
Non-Intuitive SaaS Customer Support Tips for Customer Retention in 2024
SaaS Customer Support Tips for Improved Customer Retention in 2024
Outsourcing
11 Jul
6
min read
Knowledge Base Mastery: 7 Essential Steps to Drive Lead Generation Success
Support Technology
27 Jun
5
min read
Live Chat Support Benefits and TO-DOs for Increased Customer Loyalty in 2023
Support Teams
21 Jun
8
min read
6 Successful Consumer Service Companies for Customer Experience in the US
Explore what companies are in the consumer services field and why they rank among the best for customer experience this year. Real tips from real leaders.
Customer Experience
15 May
5
min read
8 Unexpected Benefits of Personalized Customer Service for Your Business
Process Efficiency
19 Sep
5
min read
Top 10 Most Functional Support Channels to Fit Your Support Strategy
Process Efficiency
5 Sep
5
min read
