Our Blog

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Industry-specific

How to Apply eCommerce Personalization Across Touchpoints

Chief Commercial Officer Everhelp
Andrew
Chief Commercial Officer
Feb 6, 2026
12
min read
Technology
Metrics
Customer Support

What’s Up With Customer Service Analytics & Why You Need Them

AI Integrations Lead Everhelp
Oleksandr
AI Integrations Lead
Feb 5, 2026
21
min read
Industry-specific
Outsourcing

Best Customer Service Outsourcing Companies for eCommerce Store

CEO Everhelp
Nataliia
Chief Executive Officer
Feb 2, 2026
13
min read
Customer Support
Metrics
Technology

Call Center Guide: How to Build and Scale Fast in 2026

Delivery Manager Everhelp
Hlib
Delivery Manager
Jan 30, 2026
25
min read
Metrics
Customer Support

7 Best Customer Loyalty Program Strategies (With Examples)

VP of Customer Support
Valentyna
VP of Customer Support
Jan 28, 2026
11
min read
Customer Support

How to Respond to Negative Reviews: Real-Life Examples

VP of Customer Support
Valentyna
VP of Customer Support
Jan 28, 2026
20
min read
Customer Support
Support Benefits
Live Chat

Omnichannel Customer Support: All You Need to Know + Examples

AI Integrations Lead Everhelp
Oleksandr
AI Integrations Lead
Jan 27, 2026
18
min read
Customer Support
Technology

Customer Self-Service: Software, Setup, and Real-Life Examples

Olha
Support Operations Manager
Jan 23, 2026
11
min read
Metrics

How to Increase Customer Loyalty: 10+ Tips That Work in 2026

CEO Everhelp
Nataliia
Chief Executive Officer
Jan 22, 2026
23
min read
Technology
Customer Support

Freshdesk vs Zendesk: Who Wins in 2026?

customer support delivery manager Daryna Everhelp
Daryna
Delivery Manager
Jan 19, 2026
25
min read
Metrics

Customer Service Metrics To Make Better Decisions, Not Just Charts

AI Integrations Lead Everhelp
Oleksandr
AI Integrations Lead
Jan 17, 2026
17
min read
Customer Support
Support Benefits

Building Relationships: Customer Retention Strategy Examples

customer support delivery manager Daryna Everhelp
Daryna
Delivery Manager
Jan 16, 2026
20
min read
Customer Support
Metrics

How to Improve Customer Service Standards and Maintain Them at Scale (A Blueprint)

VP of Customer Support
Valentyna
VP of Customer Support
Jan 14, 2026
22
min read
Outsourcing
Customer Support

Top 7 Customer Support Outsourcing Companies: In-Depth Overview for 2026

CEO Everhelp
Nataliia
Chief Executive Officer
Jan 14, 2026
10
min read
Outsourcing
Live Chat

Top 10 Most Functional Customer Support Channels to Fit Your Strategy

VP of Customer Support
Valentyna
VP of Customer Support
Jan 14, 2026
5
min read
Customer Support

How to Improve Customer Service in Call Center at Every Touchpoint

VP of Customer Support
Valentyna
VP of Customer Support
Jan 13, 2026
14
min read
Metrics

7 Essential Customer Satisfaction Metrics to Track in 2026

CEO Everhelp
Nataliia
Chief Executive Officer
Jan 13, 2026
8
min read
Customer Support
Metrics

Customer Service Tips for Scaling Quality Without Burning Out Your Team

VP of Customer Support
Valentyna
VP of Customer Support
Jan 11, 2026
27
min read
Customer Support

How to Write Effective Customer Service Emails Everyone Will Love

VP of Customer Support
Valentyna
VP of Customer Support
Jan 11, 2026
7
min read
AI
Customer Support
Technology

A Step-by-Step Playbook for Customer Support Automation

VP of Customer Support
Valentyna
VP of Customer Support
Jan 9, 2026
12
min read
Customer Support
Technology

What Most Miss When Evaluating Call Center Quality Assurance Software

quality assurance control team lead Everhelp
Victoria
QC Team Lead
Jan 8, 2026
12
min read
Outsourcing
Customer Support

Customer Service Outsourcing Cost in 2026: Is It Really Cheaper?

VP of Customer Support
Valentyna
VP of Customer Support
Jan 5, 2026
25
min read
Customer Support
Outsourcing

Answering Service Pricing: The Complete 2026 Cost Guide

Chief Commercial Officer Everhelp
Andrew
Chief Commercial Officer
Jan 4, 2026
20
min read
Technology
Metrics

Customer Feedback Systems in 2026: Beyond Surveys

CEO Everhelp
Nataliia
Chief Executive Officer
Jan 4, 2026
17
min read
AI
Live Chat
Technology

Best AI Live Chat Software for Customer Service 2026: Compared & Reviewed

Olha
Support Operations Manager
Jan 2, 2026
16
min read
Outsourcing
Customer Support

A Blueprint to Build an A+ Customer Support Team: Ten-Step Guide

VP of Customer Support
Valentyna
VP of Customer Support
Dec 31, 2025
15
min read
Customer Support
Outsourcing

25+ Empathy Statements for Angry Customers That Work: A Practical Support Guide

customer support delivery manager Daryna Everhelp
Daryna
Delivery Manager
Dec 30, 2025
15
min read
Industry-specific
Customer Support

The Ultimate SaaS Customer Support Guide (2026): Strategies, Tools & A Client Success Story

AI Integrations Lead Everhelp
Oleksandr
AI Integrations Lead
Dec 24, 2025
20
min read
Customer Support
Metrics

Zendesk’s Service Culture: The Customer Service Books Behind Success

Delivery Manager Everhelp
Hlib
Delivery Manager
Dec 23, 2025
30
min read
Customer Support

Inbound vs Outbound Calls: Which Is Better For Your Business? [Free Audit Checklist]

Delivery Manager Everhelp
Hlib
Delivery Manager
Dec 18, 2025
15
min read
Customer Support
Metrics

The EverHelp Method: 10 Principles for Providing Excellent Customer Service

VP of Customer Support
Valentyna
VP of Customer Support
Dec 17, 2025
20
min read
Industry-specific
Customer Support

How To Master Ecommerce Customer Service in 2026: Free Script Pack

Olha
Support Operations Manager
Dec 16, 2025
28
min read
Customer Support

What Does Call Center Quality Assurance Actually Look Like in Practice at EverHelp?

quality assurance control team lead Everhelp
Victoria
QC Team Lead
Dec 15, 2025
14
min read
Technology
Customer Support

8 Ways Digital Customer Service Tools Deliver ROI + Free Calculator

Olha
Support Operations Manager
Dec 13, 2025
26
min read
Technology
Customer Support
Technical Support

Best Help Desk Software for 2026: Compare Top Tools, Pricing & Key Features

VP of Customer Support
Valentyna
VP of Customer Support
Dec 12, 2025
15
min read
Metrics
Customer Support

The True Answering Service Cost of a Missed Call & How to Fix Your Call Handling

Chief Commercial Officer Everhelp
Andrew
Chief Commercial Officer
Dec 11, 2025
12
min read
Technical Support
Industry-specific

How to Structure Your Teams for Efficiency: IT Support Tiers Explained

Delivery Manager Everhelp
Hlib
Delivery Manager
Dec 10, 2025
15
min read
Customer Support
Outsourcing

What is a Virtual Telephone Answering Service? A Complete Guide

VP of Customer Support
Valentyna
VP of Customer Support
Dec 5, 2025
21
min read
Customer Support

7 Poor Customer Service Examples to Avoid

Chief Commercial Officer Everhelp
Andrew
Chief Commercial Officer
Nov 21, 2025
6
min read
Industry-specific
Customer Support
Technology

9 eCommerce Customer Experience Trends You Can’t Ignore in 2026

customer support delivery manager Daryna Everhelp
Daryna
Delivery Manager
Nov 14, 2025
10
min read
Customer Support
Outsourcing

Top Call Center Outsourcing Companies for 2026 (by Region)

CEO Everhelp
Nataliia
Chief Executive Officer
Nov 11, 2025
15
min read
Customer Support
Industry-specific
Technology

Preparing Your Black Friday Customer Service: Guide

Olha
Support Operations Manager
Oct 30, 2025
20
min read
Outsourcing
Customer Support
Support Benefits

The Importance of Personalized Customer Service: B2C & B2B Real Examples

Chief Commercial Officer Everhelp
Andrew
Chief Commercial Officer
Oct 25, 2025
5
min read
Industry-specific
Live Chat

Ecommerce Live Chat Support: The Complete Practical Guide 2026

VP of Customer Support
Valentyna
VP of Customer Support
Oct 17, 2025
15
min read
Industry-specific
Metrics

SaaS Customer Retention Strategies & Crisis Management Guide

VP of Customer Support
Valentyna
VP of Customer Support
Sep 24, 2025
15
min read
Live Chat
AI

Live Chat vs Chatbot: Which is Right for Your Customer Service Strategy?

customer support delivery manager Daryna Everhelp
Daryna
Delivery Manager
Sep 8, 2025
10
min read
Industry-specific
Outsourcing
Customer Support
Support Benefits

Top Benefits of Outsourcing Hospitality Support During Peak Season

Olha
Support Operations Manager
Aug 15, 2025
12
min read
Customer Support

Global Customer Service Standards: Adapting Rules Across Cultures

customer support delivery manager Daryna Everhelp
Daryna
Delivery Manager
Aug 5, 2025
10
min read
Industry-specific
Customer Support

6 Best eCommerce Customer Service Examples With Tips

Chief Commercial Officer Everhelp
Andrew
Chief Commercial Officer
Jun 26, 2025
11
min read
Customer Support
Outsourcing

6 Successful Consumer Service Companies for Customer Experience in the US

Chief Commercial Officer Everhelp
Andrew
Chief Commercial Officer
Jun 21, 2025
8
min read
Metrics
Industry-specific

How to Reduce Customer Churn: Insights from Top CX Experts

VP of Customer Support
Valentyna
VP of Customer Support
Jun 17, 2025
10
min read
Outsourcing
Customer Support
Support Benefits

Unlocking 7 Surprising Benefits of Proactive Customer Service

VP of Customer Support
Valentyna
VP of Customer Support
May 30, 2025
5
min read
Metrics
Industry-specific
Outsourcing

How Outsourcing Customer Support Can Slash Your Refund Rates

VP of Customer Support
Valentyna
VP of Customer Support
May 19, 2025
13
min read
Metrics
Industry-specific

What Every Business Needs to Know About Preventing Chargebacks

Delivery Manager Everhelp
Hlib
Delivery Manager
Apr 14, 2025
15
min read
Outsourcing
Technical Support

Understanding Customer Empowerment in Help Desk Outsourcing

VP of Customer Support
Valentyna
VP of Customer Support
Apr 2, 2025
4
min read
Outsourcing
Customer Support

Why You Should Outsource Your Multilingual Support

customer support delivery manager Daryna Everhelp
Daryna
Delivery Manager
Mar 3, 2025
10
min read
Industry-specific

E-Commerce Supply Chain Challenges: Top Customer Support Solutions

VP of Customer Support
Valentyna
VP of Customer Support
Mar 1, 2025
11
min read
Customer Support

Multilingual Support and Why You Need It

customer support delivery manager Daryna Everhelp
Daryna
Delivery Manager
Feb 10, 2025
8
min read
Industry-specific

Check These 10 E-Commerce Support Challenges With Solutions

CEO Everhelp
Nataliia
Chief Executive Officer
Jan 31, 2025
9
min read
Outsourcing
Metrics
Customer Support
Industry-specific

How Outsourcing Customer Support Can Help Reduce Cancellation Rates

AI Integrations Lead Everhelp
Oleksandr
AI Integrations Lead
Jan 29, 2025
10
min read
Industry-specific

How to Win a Chargeback as a Merchant: Key Tactics

VP of Customer Support
Valentyna
VP of Customer Support
Dec 20, 2024
10
min read
Industry-specific
Metrics

8 Tactics to Reduce SaaS Customer Churn Rate

CEO Everhelp
Nataliia
Chief Executive Officer
Oct 16, 2024
9
min read
AI
Technology

Pros and Cons of AI in Customer Service

VP of Customer Support
Valentyna
VP of Customer Support
Sep 3, 2024
8
min read
Industry-specific

9 Ecommerce Customer Service Mistakes That Will Cost You Dearly

Chief Commercial Officer Everhelp
Andrew
Chief Commercial Officer
Aug 13, 2024
7
min read
Industry-specific

SaaS Customer Onboarding Tips From Expert Service Team

VP of Customer Support
Valentyna
VP of Customer Support
Jun 3, 2024
8
min read
Outsourcing
Customer Support

How to Choose Your Customer Service Outsourcing Partner: Quick Checklist

CEO Everhelp
Nataliia
Chief Executive Officer
Mar 11, 2024
10
min read
Metrics

Customer Churn Prediction: How to Identify Early Warning Signs?

Chief Commercial Officer Everhelp
Andrew
Chief Commercial Officer
Feb 12, 2024
9
min read
Outsourcing
Customer Support

Step-By-Step Guide to Customer Service Outsourcing Process

VP of Customer Support
Valentyna
VP of Customer Support
Jan 22, 2024
18
min read
Industry-specific
Metrics

Non-Intuitive SaaS Customer Support Tips for Customer Retention in 2024

VP of Customer Support
Valentyna
VP of Customer Support
Jan 11, 2024
18
min read
Outsourcing
Customer Support
Support Benefits

Outsourcing Customer Service: Pros and Cons You Need to Know

Chief Commercial Officer Everhelp
Andrew
Chief Commercial Officer
Oct 17, 2023
14
min read
Metrics

Guide to Improving First Contact Resolution (FCR) Rate Smartly

VP of Customer Support
Valentyna
VP of Customer Support
Aug 10, 2023
8
min read
Outsourcing

Remote Customer Support Team: 5 Best Practices for Productivity

CEO Everhelp
Nataliia
Chief Executive Officer
Jul 18, 2023
8
min read
Outsourcing

Knowledge Base Mastery: 7 Essential Steps to Drive Lead Generation Success

VP of Customer Support
Valentyna
VP of Customer Support
Jul 11, 2023
6
min read
Live Chat
Metrics

Live Chat Support Benefits and TO-DOs for Increased Customer Loyalty in 2023

VP of Customer Support
Valentyna
VP of Customer Support
Jun 27, 2023
5
min read
Customer Support

External and Internal Customers: Mastering the Service Mindset

CEO Everhelp
Nataliia
Chief Executive Officer
Jun 7, 2023
5
min read
Metrics

Customer Satisfaction or How to Make Your Customers Happy

CEO Everhelp
Nataliia
Chief Executive Officer
Oct 3, 2022
7
min read
Outsourcing
Customer Support

The Most Important Customer Service Qualities of a Great Representative

VP of Customer Support
Valentyna
VP of Customer Support
Sep 26, 2022
7
min read
AI
Technology

Best Customer Service Chatbots Overview

VP of Customer Support
Valentyna
VP of Customer Support
Sep 12, 2022
9
min read
Everhelp logo - customer service outsourcing company
Contact Sales: 
sales@ever-help.net
Let's Partner Together:
news@ever-help.net
clutch badge
clutch / 5.0 score
46
reviews
A PCI DSS Level 1 service providerGDPR compliant
Services
Сustomer Service OutsourcingSales OutsourcingStartup Customer ServiceBack Office Support ServicesTechnical Support OutsourcingContact Center Outsourcing
Call Center ServicesSocial Media Support ServicesLive Chat OutsourcingEmail Support OutsourcingPhone Answering Service
Industries
eСommerce Customer ServiceSaas Customer SupportFintech Customer ServiceGaming Customer SupportHospitality Customer Service
Company
Pricing CareersAbout
Resources
Case StudiesBlogCX Knowledge HubWebinars
©  EverHelp Limited
Terms of UsePrivacy Policy