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ECommerce Customer Support Outsourcing

Customer support for hassle-free shopping

Our multilingual agents meet your customers 24/7 to answer every query in seconds, across multiple channels, every step of the buying journey.

Book a meeting

Your business growth, measured

Growing metrics that unlocks new revenue. Make every customer feel valued and see the numbers speak for themselves.

36%

Increase in repeat purchases

28%

Drop in card abandonment

20%

Increase in cross-sell and upsell rates

Every interaction counts in driving a purchase

Our solution:

Our customer support agents know how to help you reduce your store bounces, lower abandoned carts by 28%+, and prevent lost revenue due to poor CX.

We proactively reach out to customers when they need help the most and reply with tailored answers instead of generic scripts.

Our solution:

Our team crafts personalized responses to guide customers through order tracking. We aim to delight with every interaction, turning shoppers into loyal brand advocates.

Our attentive service ensures a smooth, enjoyable experience from purchase to delivery.

Our solution:

From Black Friday to Christmas, we're your go-to support. Our adaptive team expands with your demands, transforming peak seasons into the most profitable time.

When store orders increase, we turn chaos into cash flow and customer holiday joy from shopping.

Our solution:

Our support team is all set if your store is already a global player or plans to become one.

We deliver support in 30+ languages, backed by advanced AI tools, so your customers across the world can enjoy conversations in their preferred language.

Our solution:

Understanding your customers' decision-making map, shopping experience likes and dislikes and unmet needs is critical to growth.

We provide regular insights supported by metrics to reveal areas for improvement and help you become a customer-centric store.

Our solution:

When shopping, customers expect instant issue resolutions to complete their purchase. Our automated, multichannel support system delivers that.

By streamlining communication across platforms, we ensure swift assistance through whichever channel suits the customer best.

Proactive engagement before sale

Our solution:

Our customer support agents know how to help you reduce your store bounces, lower abandoned carts by 28%+, and prevent lost revenue due to poor CX.

We proactively reach out to customers when they need help the most and reply with tailored answers instead of generic scripts.

Proactive engagement before sale

Our solution:

Our team crafts personalized responses to guide customers through order tracking. We aim to delight with every interaction, turning shoppers into loyal brand advocates.

Our attentive service ensures a smooth, enjoyable experience from purchase to delivery.

Proactive engagement before sale

Our solution:

From Black Friday to Christmas, we're your go-to support. Our adaptive team expands with your demands, transforming peak seasons into the most profitable time.

When store orders increase, we turn chaos into cash flow and customer holiday joy from shopping.

Proactive engagement before sale

Our solution:

Our support team is all set if your store is already a global player or plans to become one.

We deliver support in 30+ languages, backed by advanced AI tools, so your customers across the world can enjoy conversations in their preferred language.

Proactive engagement before sale

Our solution:

Understanding your customers' decision-making map, shopping experience likes and dislikes and unmet needs is critical to growth.

We provide regular insights supported by metrics to reveal areas for improvement and help you become a customer-centric store.

Proactive engagement before sale

Our solution:

When shopping, customers expect instant issue resolutions to complete their purchase. Our automated, multichannel support system delivers that.

By streamlining communication across platforms, we ensure swift assistance through whichever channel suits the customer best.

How clients awesomize with EverHelp

Customer support
SaaS & Software

Relatio

Relatio is a website that will teach users how to build harmonious and meaningful relationships.

4k+
Requests
2 min
FRT
Explore more
Startup support
SaaS & Software

Skyfluence

Skyfluence is a platform that gives you access to the monthly challenges that aim to give you a wealthier or healthier lifestyle.

10k+
Requests
5 min
FRT
Explore more
Customer support
SaaS & Software

Mili

Mili, is video chat app that make it easy to meet new people online.

2.5k+
Requests
4 min
FRT
Explore more
Customer support
SaaS & Software

Liven

Liven is an app designed to help users manage stress, anxiety, and procrastination through personalized assessments.


86%
CSAT
2 min
FRT
Explore more
Startup support
SaaS & Software

Wisey

Wisey is an online platform that helps people who are struggling with procrastination.

85%
CSAT
9 min
FRT
Explore more
Customer support
SaaS & Software

PlantIn

Plantin - is a plant identifier app with a database of more than 17,000 species.

81%
CSAT
8 min
FRT
Explore more
Customer support
SaaS & Software

PDF Master

PDF Master is an innovative tool designed to simplify PDF editing and conversion.

50k+
Requests
5 min
FRT
Explore more
Customer support
SaaS & Software

Avrora

Avrora is an app with a perfect sleep solution for those who would like to fall easily and wake up energized.

95%
CSAT
10 min
FRT
Explore more
Customer support
Gaming & Entertainment

Keiki

Keiki is the ultimate edutainment tool for toddlers and preschoolers.

9 min
FRT
83%
CSAT
Explore more
Sales services
SaaS & Software

Lumi

Lumi is an innovative online platform that brings personalized styling services to users worldwide.

20 sec
FRT
92%
CSAT
Explore more

Executing experience beyond expectations

1

Onboarding

Your onboarding manager helps you build your team using a proven project management approach (roadmap, recruit, process, train, and launch).
2

Sourcing

Our recruiting team combines sourcing and headhunting to interview, test, and curate your custom-fit team.
3

Integration

Our training team facilitates and builds training documentation with you and creates an onboarding plan with your team.
4

Training

The team undergoes training and testing to meet your standards. Agents must pass assessments, ensuring they’re fully prepared.
5

Continuous improvement

You are assigned an Account Manager to partner with you on continuous improvement of the team performance.
6

Growth

Regular reviews and training sessions help fine-tune processes, ensuring your team consistently delivers optimal results.
1

Offer

We begin by agreeing on the scope of work and signing the offer. Your dedicated Integration Manager is assigned to ensure a smooth start.
3

Integration

We create internal knowledge base, develop a training program, and set up processes to align with your business.
5

Launch

We test everything during the launch phase while continuing training and making improvements as needed.

Support with a personal touch

Let’s collaborate on creating customer support that feels personal and impactful.

Ready for action?

At EverHelp, we specialize in providing comprehensive customer service outsourcing solutions crafted to your unique needs.

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