Outsource eCommerce customer service for
hassle-free shopping
Our multilingual eCommerce customer support agents meet your clients 24/7 to answer every query in seconds across multiple channels, seamlessly curating every step of the buying journey.
Your eCommerce business growth, measured
Growing eCommerce metrics that unlock new revenue. Make every customer feel valued and see the CRM numbers speak for themselves.
Increase in repeat purchases
Drop in card abandonment
Increase in cross-sell and upsell rates
Every customer interaction counts in driving a purchase
Our solution:
Improve your performance metrics by working with our knowledgeable customer support agents. Reduce store bounces, lower abandoned carts by 28%+, and prevent lost revenue due to poor CX.
We proactively reach out to customers when they need help and provide a tailored first response with empathetic answers instead of generic scripts for higher CSAT.
Our solution:
Start working with an omnichannel support team to craft personalized responses and guide customers through order tracking. We aim to delight with every interaction, turning shoppers into loyal brand advocates across various communication channels.
Our attentive service ensures a smooth, enjoyable experience from purchase to delivery, boosting customer satisfaction.
Our solution:
From Black Friday to Christmas, we're your go-to eCommerce support outsourcing partner. Receive an adaptive team that expands its support services to meet your demands, transforming peak seasons into the most profitable time.
When store orders increase, we turn chaos into cash flow and customer holiday joy from shopping.
Our solution:
No matter whether your store is already a global player or just plans to become one, get an all-set outsource support team.
We deliver support in 30+ languages, backed by advanced AI tools, so your customers worldwide can enjoy chatbots, call center, and live chat conversations in their preferred language.
Our solution:
Understanding your customers' decision-making map, shopping experience likes and dislikes, and unmet needs is critical to growth.
Receive regular workflow insights supported by metrics to reveal areas for improvement and help you become a customer-centric store with a loyal customer base.
Our solution:
When shopping, customers expect instant inquiry resolutions to complete their purchases. Establish an automated, omnichannel support system that delivers just that.
By streamlining communication across platforms, we assist quickly and efficiently through whichever channel suits the client best, whether a call center or a live chat, to arrange a positive customer experience.
Our solution:
Improve your performance metrics by working with our knowledgeable customer support agents. Reduce store bounces, lower abandoned carts by 28%+, and prevent lost revenue due to poor CX.
We proactively reach out to customers when they need help and provide a tailored first response with empathetic answers instead of generic scripts for higher CSAT.
Our solution:
Start working with an omnichannel support team to craft personalized responses and guide customers through order tracking. We aim to delight with every interaction, turning shoppers into loyal brand advocates across various communication channels.
Our attentive service ensures a smooth, enjoyable experience from purchase to delivery, boosting customer satisfaction.
Our solution:
From Black Friday to Christmas, we're your go-to eCommerce support outsourcing partner. Receive an adaptive team that expands its support services to meet your demands, transforming peak seasons into the most profitable time.
When store orders increase, we turn chaos into cash flow and customer holiday joy from shopping.
Our solution:
No matter whether your store is already a global player or just plans to become one, get an all-set outsource support team.
We deliver support in 30+ languages, backed by advanced AI tools, so your customers worldwide can enjoy chatbots, call center, and live chat conversations in their preferred language.
Our solution:
Understanding your customers' decision-making map, shopping experience likes and dislikes, and unmet needs is critical to growth.
Receive regular workflow insights supported by metrics to reveal areas for improvement and help you become a customer-centric store with a loyal customer base.
Our solution:
When shopping, customers expect instant inquiry resolutions to complete their purchases. Establish an automated, omnichannel support system that delivers just that.
By streamlining communication across platforms, we assist quickly and efficiently through whichever channel suits the client best, whether a call center or a live chat, to arrange a positive customer experience.
How clients awesomize with EverHelp
Headway
Headway is the world's most downloaded book summary app. It offers summarized nonfiction bestsellers in audio and text, as well as daily insights and gamified challenges.
Audio & Video Transcription Platform
The client is an online transcription tool that allows users to turn any audio and video materials into structured text documents.
Title
Title is a startup application project that focuses on providing styling services for individuals worldwide.
StreetCrowd
StreetCrowd is a startup app that connects users with shared mobility providers, allowing them to earn money by relocating cars, charging electric vehicles, and completing other service tasks.
Sleep Tracking App
This app offers the perfect sleep solution for those who want to fall asleep quickly and wake up recharged and energized.
Mobile & Web Marketplace App
Our client is a newly developed mobile & web marketplace app for locals. It is designed to make shopping for various products, from books to home items, available wherever and whenever you are.
Online Streaming Service
Our client is a leading streaming service offering a vast library of movies, TV shows, and original content to users worldwide.
Language Learning App
Our client is an app that helps millions of learners enrich their vocabulary anywhere, anytime.
Digital Banking App
Our client is a fast-growing UK digital banking app. They provide users with secure and convenient financial solutions, including real-time transactions, budget tracking, and loans.
Leisure Travel Agency
Our client is a leading leisure travel agency that provides clients with curated vacation packages, last-minute getaways, and personalized travel planning services.
Online Trading Service
Our client is a reputable online trading platform that offers access to various financial markets, including stocks, forex, cryptocurrencies, and commodities.
Supply Chain Management Firm
Our client specializes in providing comprehensive supply chain and freight management solutions.
Brava Fabrics
Located in Barcelona, Brava Fabrics creates sustainable and fashionable clothing.
Tailored Printing Company
Our client is a leader in the mass customization of a wide variety of products, from clothing to home decor.
Relatio
Relatio is a website dedicated to teaching users how to build harmonious and meaningful relationships.
Skyfluence
Skyfluence is a platform that offers monthly challenges designed to help users achieve a wealthier or healthier lifestyle.
Mili
Mili is a video chat app that makes meeting new people and finding your community online easier.
Liven
Liven is an app designed to help users manage stress, anxiety, and procrastination through personalized assessments.
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Wisey
Wisey is an online platform that helps people who are struggling with procrastination.
PlantIn
Plantin - is a plant identifier app with a database of more than 17,000 species.
PDF Master
PDF Master is an innovative tool designed to simplify PDF editing and conversion.
Keiki
Keiki is the ultimate edutainment tool for toddlers and preschoolers.
Lumi
Lumi is an innovative online platform that brings personalized styling services to users worldwide.
Executing experience beyond expectations
Offer
Sourcing
Integration
Training
Launch
Growth
Support with a personal touch
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All your support needs, covered
At EverHelp, we help you with tailored customer service outsourcing solutions that match your exact needs.
Support operations
Opt for a dedicated or 24/7 shared team covering all your support needs. Choose what works best for your online store at the moment and change it later.
Startup support
Grow with an A+ startup support with a product-centric approach. Our help with refund and chargeback practices ensures excellent service and sustainable growth.
Technical support
Our top agents work for you, resolving even the toughest tickets 24/7. Expert training, product knowledge management, and QA are provided to help measure KPIs and reach business goals.
Back-office
Focus on core business activities and reduce in-house costs. Our experts help businesses manage all tedious administrative duties and cover various support functions.
Sales services
We manage your sales pipeline. With our experts, you can scale your sales efforts, nurture client relationships, drive product recommendations, and achieve your sales targets.
From our blog
Multilingual Support and Why You Need It
How Outsourcing Customer Support Can Help Reduce Cancellation Rates
Why Data-Driven Customer Support Service is a Must-Have for Your Business
