Industries
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FINTECH Customer Support Outsourcing

Support for building lasting trust

Our expert agents manage everything from troubleshooting digital payments to assisting with account management, ensuring smooth and efficient customer experiences.

Fintech support for lasting ROI

Experience ROI growth as satisfied customers stay longer, make more transactions, and become true brand advocates.

<45 sec

First response time on chats

>40%

Decrease in operational costs

>50%

faster kyc verification time

Customer support that results in higher occupancy rates

Our solution:

Our agents understand the urgency of resolving trading issues during peak market hours. They’re trained to act fast, fixing problems before they escalate into financial losses or account cancellations. We ensure issues are handled with precision and care, no matter how complex.

By delivering real-time solutions, our agents keep your customers satisfied during high-stakes moments. Whether managing last-minute requests or complex errors, we guarantee that time-sensitive queries are resolved quickly and efficiently.

Our solution:

Every agent on our team becomes an expert in your fintech product, trained to handle specific issues like transaction discrepancies and refunds. Our thorough training ensures that your customers receive accurate and timely support every time they reach out.

This personalized expertise builds trust with your customers. By offering swift and reliable solutions, we help your customers feel secure, leading to stronger loyalty and long-term retention.

Our solution:

We use AI-powered analytics to enhance the accuracy and speed of our support. Our AI tools process large volumes of data, allowing us to provide fast, data-driven responses, even during high transaction periods.

By combining human expertise with AI precision, we ensure quick resolutions without sacrificing quality. This results in higher operational efficiency and greater customer satisfaction.

Our solution:

Trust is essential in fintech, and we build it by tailoring every interaction. Our agents use customer data to personalize responses, ensuring each user feels understood and valued.

This approach fosters a deeper connection with your customers, enhancing their confidence in your brand. Personalized support builds trust, which translates into higher satisfaction and loyalty.

Our solution:

Our agents are trained to handle sensitive financial data in compliance with GDPR, CCPA, and other regulations. We ensure that customer information, including bank accounts and credit scores, is securely protected.

We regularly audit our security measures to uphold the highest standards. Your customers’ data is safe with us, providing them with peace of mind when using your services.

Our solution:

Our support agents provide dedicated, personalized attention to VIP clients, ensuring their needs are met with speed and priority. We offer white-glove service, handling their complex inquiries with expertise and attention to detail.

By delivering exceptional support to your VIP customers, we help you maintain strong relationships with your most important users, enhancing loyalty and retention. This premium care ensures they feel valued and continue to trust your brand.

Ready for time-sensitive queries

Our solution:

Our agents understand the urgency of resolving trading issues during peak market hours. They’re trained to act fast, fixing problems before they escalate into financial losses or account cancellations. We ensure issues are handled with precision and care, no matter how complex.

By delivering real-time solutions, our agents keep your customers satisfied during high-stakes moments. Whether managing last-minute requests or complex errors, we guarantee that time-sensitive queries are resolved quickly and efficiently.

Ready for time-sensitive queries

Our solution:

Every agent on our team becomes an expert in your fintech product, trained to handle specific issues like transaction discrepancies and refunds. Our thorough training ensures that your customers receive accurate and timely support every time they reach out.

This personalized expertise builds trust with your customers. By offering swift and reliable solutions, we help your customers feel secure, leading to stronger loyalty and long-term retention.

Ready for time-sensitive queries

Our solution:

We use AI-powered analytics to enhance the accuracy and speed of our support. Our AI tools process large volumes of data, allowing us to provide fast, data-driven responses, even during high transaction periods.

By combining human expertise with AI precision, we ensure quick resolutions without sacrificing quality. This results in higher operational efficiency and greater customer satisfaction.

Ready for time-sensitive queries

Our solution:

Trust is essential in fintech, and we build it by tailoring every interaction. Our agents use customer data to personalize responses, ensuring each user feels understood and valued.

This approach fosters a deeper connection with your customers, enhancing their confidence in your brand. Personalized support builds trust, which translates into higher satisfaction and loyalty.

Ready for time-sensitive queries

Our solution:

Our agents are trained to handle sensitive financial data in compliance with GDPR, CCPA, and other regulations. We ensure that customer information, including bank accounts and credit scores, is securely protected.

We regularly audit our security measures to uphold the highest standards. Your customers’ data is safe with us, providing them with peace of mind when using your services.

Ready for time-sensitive queries

Our solution:

Our support agents provide dedicated, personalized attention to VIP clients, ensuring their needs are met with speed and priority. We offer white-glove service, handling their complex inquiries with expertise and attention to detail.

By delivering exceptional support to your VIP customers, we help you maintain strong relationships with your most important users, enhancing loyalty and retention. This premium care ensures they feel valued and continue to trust your brand.

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Executing experience beyond expectations

1

Onboarding

Your onboarding manager helps you build your team using a proven project management approach (roadmap, recruit, process, train, and launch).
2

Sourcing

Our recruiting team combines sourcing and headhunting to interview, test, and curate your custom-fit team.
3

Integration

Our training team facilitates and builds training documentation with you and creates an onboarding plan with your team.
4

Training

The team undergoes training and testing to meet your standards. Agents must pass assessments, ensuring they’re fully prepared.
5

Continuous improvement

You are assigned an Account Manager to partner with you on continuous improvement of the team performance.
6

Growth

Regular reviews and training sessions help fine-tune processes, ensuring your team consistently delivers optimal results.
1

Offer

We begin by agreeing on the scope of work and signing the offer. Your dedicated Integration Manager is assigned to ensure a smooth start.
3

Integration

We create internal knowledge base, develop a training program, and set up processes to align with your business.
5

Launch

We test everything during the launch phase while continuing training and making improvements as needed.

Support with a personal touch

Let’s collaborate on creating customer support that feels personal and impactful.

Ready for action?

At EverHelp, we specialize in providing comprehensive customer service outsourcing solutions crafted to your unique needs.
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Our team will reach out to discuss how we can boost your customer support with solutions that fit your needs.
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