Support-led growth
We go beyond just support - partnering with you to enhance product growth and customer loyalty. Your customers' experience is at the core of everything we do.
Your SaaS growth, measured
Outsourcing dedicated SaaS customer support helps to turn users into loyal product advocates, boosting metrics and business growth at scale.
increase in customer activation
customer satisfaction score
Reduction in churn rate
We've got all your customers' requests covered
Our solution:
Finding, hiring, and onboarding agents is tough (and costly!), especially as your SaaS business scales. By trusting your customer service needs to our team, you get everything covered.
We handle every step, from onboarding to education, while you free up your resources to focus on product growth.
Our solution:
EverHelpers understand that SaaS solutions need extra training. All our tech-savvy agents seamlessly dive into product nuances, AI, and ML, just like they're part of your in-house team.
They're thoroughly tested. And if things get tricky, they have a product FAQ database to find answers fast.
Our solution:
Our EverHelpers undergo training and education to meet customer support expectations. Using a blend of AI tools and a human touch, we check the quality of support ticket handling.
Most importantly, we keep a close eye on key support metrics, which speak better for quality than any words do.
Our solution:
From day one, we become your product's ambassadors. Our team works closely with customers to get their needs, learn where your product falls short and spot new feature demand.
Plus, if necessary, we can help with finding the right market fit.
Our solution:
No more extra time spent on the long integration process. We sync with your current IT infrastructure, ensuring zero disruption to your daily operations.
We've got that covered from tailored CRM support to guidance on choosing the perfect fit.
Our solution:
Whether you're experiencing a winter sales peak or a surge in demand due to your product's rapid growth, we'll scale our support team to match your needs.
This way, you won't have to worry about unhappy users or a rising cancellation rate.
Our solution:
Finding, hiring, and onboarding agents is tough (and costly!), especially as your SaaS business scales. By trusting your customer service needs to our team, you get everything covered.
We handle every step, from onboarding to education, while you free up your resources to focus on product growth.
Our solution:
EverHelpers understand that SaaS solutions need extra training. All our tech-savvy agents seamlessly dive into product nuances, AI, and ML, just like they're part of your in-house team.
They're thoroughly tested. And if things get tricky, they have a product FAQ database to find answers fast.
Our solution:
Our EverHelpers undergo training and education to meet customer support expectations. Using a blend of AI tools and a human touch, we check the quality of support ticket handling.
Most importantly, we keep a close eye on key support metrics, which speak better for quality than any words do.
Our solution:
From day one, we become your product's ambassadors. Our team works closely with customers to get their needs, learn where your product falls short and spot new feature demand.
Plus, if necessary, we can help with finding the right market fit.
Our solution:
No more extra time spent on the long integration process. We sync with your current IT infrastructure, ensuring zero disruption to your daily operations.
We've got that covered from tailored CRM support to guidance on choosing the perfect fit.
Our solution:
Whether you're experiencing a winter sales peak or a surge in demand due to your product's rapid growth, we'll scale our support team to match your needs.
This way, you won't have to worry about unhappy users or a rising cancellation rate.
How clients awesomize with EverHelp
Online Streaming Service
Our client is a leading streaming service offering a vast library of movies, TV shows, and original content to users worldwide.
Digital Banking App
Our client is a fast-growing UK digital banking app. They provide users with secure and convenient financial solutions, including real-time transactions, budget tracking, and loans.
Leisure Travel Agency
Our client is a leading leisure travel agency that provides clients with curated vacation packages, last-minute getaways, and personalized travel planning services.
Supply Chain Management Firm
Our client specializes in providing comprehensive supply chain and freight management solutions.
Brava Fabrics
Located in Barcelona, Brava Fabrics creates sustainable and fashionable clothing.
Tailored Printing Company
Our client is a leader in the mass customization of a wide variety of products, from clothing to home decor.
Relatio
Relatio is a website dedicated to teaching users how to build harmonious and meaningful relationships.
Skyfluence
Skyfluence is a platform that offers monthly challenges designed to help users achieve a wealthier or healthier lifestyle.
Mili
Mili is a video chat app that makes meeting new people and finding your community online easier.
Liven
Liven is an app designed to help users manage stress, anxiety, and procrastination through personalized assessments.
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Wisey
Wisey is an online platform that helps people who are struggling with procrastination.
PlantIn
Plantin - is a plant identifier app with a database of more than 17,000 species.
PDF Master
PDF Master is an innovative tool designed to simplify PDF editing and conversion.
Keiki
Keiki is the ultimate edutainment tool for toddlers and preschoolers.
Lumi
Lumi is an innovative online platform that brings personalized styling services to users worldwide.
Executing experience beyond expectations
Offer
Sourcing
Integration
Training
Launch
Growth
Support with a personal touch
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All your support needs, covered
At EverHelp, we help you with tailored customer service outsourcing solutions that match your exact needs.
Support operations
Opt for a dedicated or 24/7 shared team covering all your support needs. Choose what works best for you at the moment and change it later.
Startup support
Grow with an A+ startup support with a product-centric approach. Our help with refund and chargeback practices ensures sustainable growth.
Technical support
Our top agents work for you, resolving even the toughest tickets 24/7. Expert training, product knowledge management, and QA are provided.
Back-office
Focus on core business activities and reduce in-house costs. Our experts manage all tedious administrative duties and cover various support functions.
Sales services
We manage your sales pipeline. With our experts, you can scale your sales efforts, nurture client relationships, and achieve your sales targets.
From our blog
Why Data-Driven Customer Support Service is a Must-Have for Your Business
How to Win a Chargeback as a Merchant: Key Tactics
7 Poor Customer Service Examples to Avoid
