Services
/
Back-office Support

2X efficiency, 40% less cost

Accuracy and reliability in every behind-the-scenes task. Free up resources and let your team focus on core business activities with our seamless back-office support.

Data in action

Discover the efficiency of back-office support by the numbers.

>2500

Hours saved for clients every month

>40%

Cost reduction

24/7

Support coverage provided

Security is our priority

Our approach ensures that data and systems are consistently protected, adhering to industry-leading practices and protocols.

PCI DSS Compliance

As a PCI DSS Level 1 provider, we follow the highest security protocols to protect payment data and reduce the risk of fraud. We are dedicated to maintaining secure systems that protect sensitive financial information.

GDPR Compliance

Your privacy and data protection are central to our operations. We are fully GDPR compliant, ensuring that personal data is handled with the highest level of security and care, in line with international regulations.

How clients awesomize with EverHelp

Customer support
SaaS & Software

Relatio

Relatio is a website that will teach users how to build harmonious and meaningful relationships.

4k+

Requests

2 min

FRT
Explore more
Startup support
SaaS & Software

Skyfluence

Skyfluence is a platform that gives you access to the monthly challenges that aim to give you a wealthier or healthier lifestyle.

10k+

Requests

5 min

FRT
Explore more
Customer support
SaaS & Software

Mili

Mili, is video chat app that make it easy to meet new people online.

2.5k+

Requests

4 min

FRT
Explore more
Customer support
SaaS & Software

Liven

Liven is an app designed to help users manage stress, anxiety, and procrastination through personalized assessments.


86%

CSAT

2 min

FRT
Explore more
Startup support
SaaS & Software

Wisey

Wisey is an online platform that help people who are struggling with procrastination.

85%

CSAT

9 min

FRT
Explore more
Customer support
SaaS & Software

PlantIn

Plantin - is a plant identifier app with a database of more than 17,000 species.

81%

CSAT

8 min

FRT
Explore more
Customer support
SaaS & Software

PDF Master

PDF Master is an innovative tool designed to simplify PDF editing and conversion.

50k+

Requests

5 min

FRT
Explore more
Customer support
SaaS & Software

Avrora

Avrora is an app with a perfect sleep solution for those who would like to fall easily and wake up energized.

95%

CSAT

10 min

FRT
Explore more
Customer support
Gaming & Entertainment

Keiki

Keiki is the ultimate edutainment tool for toddlers and preschoolers.

9 min

FRT

83%

CSAT
Explore more
Sales services
SaaS & Software

Lumi

Lumi is an innovative online platform that brings personalized styling services to users worldwide.

20 sec

FRT

92%

CSAT
Explore more

Executing experience beyond expectations

1

Onboarding

Your onboarding manager helps you build your team using a proven project management approach (roadmap, recruit, process, train, and launch).
2

Sourcing

Our recruiting team combines sourcing and headhunting to interview, test, and curate your custom-fit team.
3

Integration

Our training team facilitates and builds training documentation with you and creates an onboarding plan with your team.
4

Training

The team undergoes training and testing to meet your standards. Agents must pass assessments, ensuring they’re fully prepared.
5

Continuous improvement

You are assigned an Account Manager to partner with you on continuous improvement of the team performance.
6

Growth

Regular reviews and training sessions help fine-tune processes, ensuring your team consistently delivers optimal results.
1

Offer

We begin by agreeing on the scope of work and signing the offer. Your dedicated Integration Manager is assigned to ensure a smooth start.
3

Integration

We create internal knowledge base, develop a training program, and set up processes to align with your business.
5

Launch

We test everything during the launch phase while continuing training and making improvements as needed.

Various integrations available

We can integrate with all major CRM systems or add a new integration just for you.

Here’s why clients love EverHelp

Explore more

5.0 stars on Clutch

EverHelp improved user satisfaction and positive feedback on overall experience rising. The team was very punctual, and we also had an excellent match with Team Lead Valentyna.

Sabina Sher
Review from Clutch.co

5.0 stars on Clutch

EverHelp aids our users in resolving installation issues and provides ongoing assistance during software usage. Our support system has noticeably improved, ensuring our customers receive prompt and professional assistance for their inquiries.

Darina Black
Review from Clutch.co

5.0 stars on Clutch

EverHelp provided remote support for administrative tasks such as email management, scheduling, and data entry, as well as communication and project management. Their service also included personal assistance. Key deliverables were on time, accurate document handling, and regular progress updates.

Marie Sharapa
Review from Clutch.co

5.0 stars on Clutch

We have a dedicated team that handles support 24/7. The agents provide support for our users in live chat in real time through a Zendesk platform. C1 English skills help them properly handle the issues.

Alina Maximova
Review from Clutch.co

5.0 stars on Clutch

We were most impressed by their empathetic attitude while interacting with clients and their responsiveness to our feedback and requirements.

Julia Klotsko
Review from Clutch.co

5.0 stars on Clutch

Within the last 2 years we have created a number (10+) separate dedicated teams with Everhelp, which support our growing products whereas separate shared teams support the new new launches. Both structures continuously comply with our SLA requirement for FRT, NPS and Backlog.

Bogdan Govorun, CFA
Review from Clutch.co

Support that truly cares

We’re committed to being your partner in success.

From our blog

How to win a chargeback as a merchant: Key tactics

Valentyna Dimova is a customer support expert with over two years of experience at EverHelp. Currently, she leads the Support and Customer Care team, leveraging her data analysis and project management skills to ensure exceptional customer experiences. Valentina's background also includes a prior role as Customer Support Team Lead, demonstrating her strong leadership and team management abilities.

24 Aug
10
Read more

7 Poor Customer Service Examples To Avoid

Andrii is a senior business leader who helps companies build stronger growth, go-to-market strategies and great teams. Known for bringing new insights, best practices, digital technology, and strategy together in order to achieve high-impact results.

22 Jul
6 min
Read more

8 Tactics To Reduce SaaS Customer Churn Rate

Andrii is a senior business leader who helps companies build stronger growth, go-to-market strategies and great teams. Known for bringing new insights, best practices, digital technology, and strategy together in order to achieve high-impact results.

7 Jul
9 min
Read more