Outsourced customer service that drives loyalty
A one-stop solution for finding and managing exceptional support talents. Improve every customer interaction while cutting operational expenses.
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Winning service outsourcing outcomes
At EverHelp, we specialize in providing comprehensive customer service outsourcing solutions tailored to your unique needs.
Of tickets solved monthly
First response rate
Average customer satisfaction rate
Outsource data in action
Every stat is a step towards better customer experiences, higher ROI, and good customer service.
Inbound & outbound calling
Deliver exceptional care in every call center interaction with our outsourced customer service team. From answering customer questions to engaging prospects and clients, we’re here to ensure a positive experience.
Customer success
Ensure your clients succeed with your product or service by partnering with our outsourcing provider. Get tailored strategies and performance tracking to boost customer satisfaction and build customer loyalty.
Multilingual support
Your customers will feel understood, no matter their location or language. Work with customer support agents who offer assistance in over 30 languages, helping business owners like you scale globally.
Social media support
Get your social media channels covered, with our agents responding to customer inquiries, complaints, and brand mentions, ensuring timely responses that elicit customer care and enhance customer satisfaction.
Chat support
Deliver instant, efficient customer service with our 24/7 chat support. Our outsourcing team responds in real-time, so customers get quick, accurate answers to their questions while we keep things professional.
Email support
Use tailored outsource customer email support so each response is personalized and fast. With an average email response time of under 10 min, we deliver right customer service solutions for support cases.
Security is our priority
When outsourcing help to us, you can rest assured that customer data and all service systems are consistently protected, adhering to industry-leading practices and protocols for customer service companies.
PCI DSS Compliance
As a PCI DSS Level 1 third-party service provider, we follow the highest security protocols to protect payment data and reduce the risk of fraud during the business process. We are dedicated to maintaining secure systems that protect sensitive financial information during all business process outsourcing.
GDPR Compliance
Your privacy and data protection are central to our operations as your outsourcing partner. We are fully GDPR-compliant, ensuring that personal data is handled with the highest level of security and care, in line with international regulations for outsourcing companies.
How clients awesomize with EverHelp
Headway
Headway is the world's most downloaded book summary app. It offers summarized nonfiction bestsellers in audio and text, as well as daily insights and gamified challenges.
Audio & Video Transcription Platform
The client is an online transcription tool that allows users to turn any audio and video materials into structured text documents.
Title
Title is a startup application project that focuses on providing styling services for individuals worldwide.
StreetCrowd
StreetCrowd is a startup app that connects users with shared mobility providers, allowing them to earn money by relocating cars, charging electric vehicles, and completing other service tasks.
Sleep Tracking App
This app offers the perfect sleep solution for those who want to fall asleep quickly and wake up recharged and energized.
Mobile & Web Marketplace App
Our client is a newly developed mobile & web marketplace app for locals. It is designed to make shopping for various products, from books to home items, available wherever and whenever you are.
Online Streaming Service
Our client is a leading streaming service offering a vast library of movies, TV shows, and original content to users worldwide.
Language Learning App
Our client is an app that helps millions of learners enrich their vocabulary anywhere, anytime.
Digital Banking App
Our client is a fast-growing UK digital banking app. They provide users with secure and convenient financial solutions, including real-time transactions, budget tracking, and loans.
Leisure Travel Agency
Our client is a leading leisure travel agency that provides clients with curated vacation packages, last-minute getaways, and personalized travel planning services.
Online Trading Service
Our client is a reputable online trading platform that offers access to various financial markets, including stocks, forex, cryptocurrencies, and commodities.
Supply Chain Management Firm
Our client specializes in providing comprehensive supply chain and freight management solutions.
Brava Fabrics
Located in Barcelona, Brava Fabrics creates sustainable and fashionable clothing.
Tailored Printing Company
Our client is a leader in the mass customization of a wide variety of products, from clothing to home decor.
Relatio
Relatio is a website dedicated to teaching users how to build harmonious and meaningful relationships.
Skyfluence
Skyfluence is a platform that offers monthly challenges designed to help users achieve a wealthier or healthier lifestyle.
Mili
Mili is a video chat app that makes meeting new people and finding your community online easier.
Liven
Liven is an app designed to help users manage stress, anxiety, and procrastination through personalized assessments.
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Wisey
Wisey is an online platform that helps people who are struggling with procrastination.
PlantIn
Plantin - is a plant identifier app with a database of more than 17,000 species.
PDF Master
PDF Master is an innovative tool designed to simplify PDF editing and conversion.
Keiki
Keiki is the ultimate edutainment tool for toddlers and preschoolers.
Lumi
Lumi is an innovative online platform that brings personalized styling services to users worldwide.
Executing experience beyond expectations
Offer
Sourcing
Integration
Training
Launch
Growth
Various service integrations available
We can integrate with all major CRM systems or add a new integration just for you.
5.0 stars on Clutch
EverHelp improved user satisfaction and positive feedback on overall experience rising. The team was very punctual, and we also had an excellent match with Team Lead Valentyna.
5.0 stars on Clutch
EverHelp aids our users in resolving installation issues and provides ongoing assistance during software usage. Our support system has noticeably improved, ensuring our customers receive prompt and professional assistance for their inquiries.
5.0 stars on Clutch
EverHelp provided remote support for administrative tasks such as email management, scheduling, and data entry, as well as communication and project management. Their service also included personal assistance. Key deliverables were on time, accurate document handling, and regular progress updates.
5.0 stars on Clutch
We have a dedicated team that handles support 24/7. The agents provide support for our users in live chat in real time through a Zendesk platform. C1 English skills help them properly handle the issues.
5.0 stars on Clutch
We were most impressed by their empathetic attitude while interacting with clients and their responsiveness to our feedback and requirements.
5.0 stars on Clutch
Within the last 2 years we have created a number (10+) separate dedicated teams with Everhelp, which support our growing products whereas separate shared teams support the new new launches. Both structures continuously comply with our SLA requirement for FRT, NPS and Backlog.
All your customer support needs, covered
At EverHelp, we help you with tailoring outsource customer service solutions that match your exact external support needs and lead to increased customer satisfaction and retention.
Sales service
We manage your sales pipeline. With our outsource customer service experts, you can scale your sales efforts, nurture client relationships and positive customer experience, and achieve your sales targets and customer retention goals.
Startup customer support
Grow with A+ startup support using a product-centric approach. Our help with refund and chargeback practices reduces customer churn and ensures sustainable growth and an exceptional customer journey.
Technical support service
Our top outsource customer service agents work for you, helping you manage customer support system and resolving even the toughest tickets 24/7. Expert training, product knowledge management, and QA are provided to ensure all customer requests are handled with care to provide a consistent customer experience.
Back-office support
Consider outsourcing to focus on core business activities and reduce in-house costs. Our internal support team experts manage all tedious administrative duties and cover various support functions to enhance your customer experiences.
Support that truly cares
From our blog
Multilingual Support and Why You Need It
How Outsourcing Customer Support Can Help Reduce Cancellation Rates
Why Data-Driven Customer Support Service is a Must-Have for Your Business
